Need help with our eLibrary? Contact us via the online form, choosing ‘eLibrary’ at the location question. Or call or visit your local branch to speak to us!
Most of the eResources require you to enter your library card number. You can become a member for free by visiting your local CBCity Library and bringing your ID and proof of address. You can also join online and receive a temporary number – this will give you access to our eLibrary straight away. And as long as you keep using the eLibrary your online membership number will never expire!
If you do ever come in to get a physical card your membership number will change so do let us know if you've been using the eLibrary so we can merge your accounts - that way you can keep your loans loan history and favourites. Make sure you download any LinkedIn Learning certificates before changing your number - we can't merge your accounts on this one.
Sure you can! Fill out the suggestion form and we’ll consider your request. If it's available and we agree that it’s something that will benefit our customers we’ll do our best to get hold of it. Just let us know if your preference is for eBook or eAudiobook in the comments section. Keep an eye out to see if it appears in BorrowBox or Libby.
Most browsers should be fine except for Internet Explorer! Make sure you have the latest version of any other browser (e.g. Chrome Edge Firefox Safari). You can also use the browser on your phone or tablet to access our eLibrary.
Whenever you see an 'e' before a word (e.g. e-mail) it just means 'electronic'. So the eLibrary is the electronic or digital library. eResources means electronic resources.
When things aren't working properly there are a few things you can check and do to make it work:
- Check your internet connection;
- Make sure you have the latest version of the browser or app - if not update it or uninstall and reinstall it;
- Make sure you have plenty of available space on your device. If it is nearly full try uninstalling apps/software that you don't use anymore and backing up your files (e.g. photos) and storing them on a device with more space. Also if you have lots of apps/software/tabs open this can also slow things down;
- Log out and log back in again;
- Close the window or app and open it to try again;
- Restart your device completely (use the shutdown feature).
- Try clearing your cache (find instructions for your device here).
If these things don't resolve the issue please get in touch as the provider may have something wrong on their end. We can contact them to work out a solution.
Story Box Library works a little differently. When they introduced the app the way to login changed too. It now requires you to sign up with your email address and a unique password. Once you've registered this way you can then use your library card number and your unique password as well as agreeing to the terms of condition to sign in. When you log in it will keep track of stories you've watched and lists you've created.
Yes BorrowBox and Libby both have lots of Early Readers and picture books. You can search 'early reader' in each or filter by age and subject. Libby also has some 'read alongs' that have voices and sound effects and highlight the words as they are read.
We have three platforms that give you access to eBooks and eAudio:
You can download the app for each onto your smartphone or tablet (IOS or Android). Enter your library card number and password (your date of birth). Then browse or search for a book you want to read. Tap the borrow button to add it to your shelf. Make sure you are connected to WiFi to download the title and you're ready to go!
You can read titles online through your internet browser or download to read offline (you will need some specific software to open the ePub file e.g. Adobe Digital Editions). Indyreads also has software that gives you the same user-experience as the app. Download it here.
Each platform is different:
- BorrowBox: 10 eBooks + 10 eAudiobooks for 14 days.
- Indyreads: no limit for 21 days.
- Libby: no limit 14 days. eMagazines are also unlimited for 21 days.
Digital eBooks and eAudio get returned automatically on time so you never need to worry (there are no late fines anyway). If you do finish a book early though do return it in case someone is waiting.
Each platform will give you the option to Renew when there are a few days left - the button may not appear until then. If someone is waiting for the item you may be prompted to add a new Hold instead where you will go back into the queue once the item gets returned from your account (hint: in Libby the Renew and Return button is under 'Manage Loan').
If you are reading your eBook offline on your computer (e.g. using Adobe Digital Editions) you will need to go back to the eBook platform to renew and then download a new ePub file to open in Adobe Digital Editions which will remain available until the new return date.
Not yet. At the moment you'll need to search each platform individually. For a bit of guidance of where to start:
- BorrowBox has many popular new releases popular Australian content and the best kids titles.
- Libby has new releases lots of non-fiction and titles from must-read lists.
- Indyreads has many older Australian titles classics Indigenous authors independent publishers and literary award winners.
Make sure you are typing it correctly! Your password is your date of birth written as ddmmyy. But otherwise contact your local library as there may be something wrong with your card (e.g. overdue item expired membership or if you have recently replaced your card). Fixing this should restore access to all the eResources.
Check that you have enough space in your device; some of the files (especially magazines picture eBooks and non-fiction eBooks with lots of pictures) are quite big. But there may also be something wrong with the file. Please Contact us with your library card number the title of the eBook and some screenshots (if possible these are very helpful!) and we will follow it up for you.
Publishers generally only allow one person per title just like physical copies. Depending on the demand for a title (i.e. how many people have placed holds/made reserves) we may purchase extra copies. But more and more publishers especially independent publishers (e.g. on Indyreads the Available Now collection) are making their titles available to multiple users at a time. Libby also has quite a few titles that are available for multiple users.
You can find some titles in our community languages on Indyreads (Chinese Vietnamese French Italian Portuguese Polish German Russian Spanish and Romanian) and Libby now has some of our major languages (Chinese Arabic Vietnamese Greek and Bengali). We are trying to add more titles in other languages so if you have suggestions for what we could get please tell us. We value your judgement because you know what you like to read.
This is an issue in the Libby system where some titles are licensed in a way that makes it unclear if there are enough copies remaining to fulfil the renewal. They are aware of it and are working to make improvements. Place your hold and re-borrow the title. You will need to re-download it (make sure you're using Wi-Fi). It will still remember where you were up to.
For eAudiobooks we might be still in the process of adding titles to the collection. Many eBooks have licenses that expire after a couple of years (this is often what publishers provide to libraries) and it can be expensive to upkeep these titles when interest wanes after a few years. If there is a series you are trying to read contact us and we might be able to add more titles for you. For new releases sometimes the publisher will not make the eBook or eAudiobook available immediately so we might have to wait a couple of months.
The best way to keep your children's eyes safe from anything you don't want them to see is to monitor them when they use devices. eBooks and eAudio don't have restrictions but you can use the filters and preferences to narrow search results to age-appropriate content. Beamafilm does have a feature to restrict - there is always a warning for any content 15 or 18+ and you can create a separate password to only display younger content.
Yes it does – it is free to download on IOS and Android. Connect your device to your TV to watch movies on a bigger screen.
No you do need an acount to see the titles available. It is free to set up just make sure your password is unique to ensure your data stays secure.
We have the latest! They are available on the day of release of the printed version. There are several thousand magazines on Libby so chances are you will find the title you are looking for—or a similar one.
The eMagazines are very large files so you need quite a bit of space on your device to use them. Sometimes a file may be corrupt so please let us know which title you’re having trouble with and we will follow it up. Sometimes if an eMagazine looks weird you can choose the “read article” button at the bottom of the app screen and this will display it in an easy-read format.
We subscribe to the Sydney Morning Herald - access the latest in the library or older (1955-1995) through the library catalogue. You can also access several major newspapers remotely through the State Library NSW eResources Proquest eLibrary or Gale OneFile News.
Note: when you log in to Proquest eLibrary with your library card choose ProQuest Platform under 'Search multiple databases' click Publications (at the top) and search the newspaper under “Publication Search.” If you get too many results you can choose “newspapers” on the left-hand side bar. Or use Gale OneFile News search Publications and search the title.
Encyclopaedias are a trustworthy source of information which are different to search engines like Google. An encyclopaedia is a reference book or set of books that contains authoritative information about lots of subjects in alphabetical order. It takes a lot of paper to create an encyclopaedia and lots of shelf space to store them so they are no longer printed. An encyclopaedia can be your first stop to find a bit of information about a lot of topics and get you started to look for more specific information.
Our online encyclopaedias (World Book and Britannica) are highly trusted sources and can even give you citations to add to your assignments. They also have some really cool features like interactive maps timelines images and games.
We can give you advice on how to choose sources do searches and find the right type of information including some information on how to write reports essays and how to not plagiarise. We also have homework help tutors at some of our branches who can help with your assignments. Feel free to email us we love helping people find what they’re looking for!
No you can use your CBCity library card! The State Library accepts all NSW public library memberships to access their online resources.
Some of the databases time out after about ten minutes of inactivity so if you’ve left to have lunch or got distracted you probably just have to close the window and start again – this should give you access again. If this doesn’t work there may be something wrong on the database’s end so please contact us.
The Gale PowerSearch button searches just the databases by Gale - which covers all the information subjects you could think of. To search for eBooks and eAudiobooks you'll need to search each of our eReader platforms.
Unfortunately not. The providers have specific access requirements so they can only be accessed in the library. Do bring a USB so that you can save any of your research to take home.
Most of the courses aren’t certified but you may receive a token certificate to show that you have completed some learning about a topic. Universal Class also offers Continuing Education Credits.
Unfortunately there is no facility to merge your old and new account in LinkedIn Learning and your old card will no longer work. It is a good idea to download your certificates as soon as you finish a course so that you don't lose your chance to do it if you change your card.
If you have a personal profile with LinkedIn or LinkedIn Learning and you have logged in previously on your device you'll need to actively log out of your other account/s first (and vice versa - if you use LinkedIn Learning for Libraries and try to sign in to a personal account you'll need to go back into LiL Library and log out properly).
You can find lots of useful information on State Library NSW Find Legal Answers. Scroll down to the “Getting Help” section to find links to contact details of legal professionals who you can talk to.