Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries
Our Customer Service team are available and can be contacted by:
- Completing an online Customer Service request form; or
- Calling 9707 9000 to speak to Customer Service staff (24 hours, 7 days a week)
Our Customer Service Centres are open:
Monday to Friday 10am to 3pm
Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries.
- Phone: 9707 9000 (24 hours, 7 days a week)
- Fax: 9707 9700
- Email: council@cbcity.nsw.gov.au
- ABN: 45 985 891 846
- Postal address: PO Box 8 Bankstown NSW 1885 Australia
If you are deaf, or have a hearing or speech impairment, contact Council through the National Relay Service. You will need to provide them with our number: 02 9707 9000.
The City of Canterbury Bankstown is committed to being a customer focused organisation that maintains the highest standards of service at all levels. This Customer Service Charter sets out:
• Our commitment to you;
• Our service standards;
• Our expectations; and
• Our feedback process.
Download the Customer Service Charter .