Contact us

Contact us
Get in touch! Our friendly Customer Service staff are available from 8.30am-5pm, Monday to Friday. Contact Us Canterbury Bankstown Council Get in touch - our friendly Customer Service staff are available anytime between Monday to Friday Contact

Important information regarding our Customer Service Centres

We are committed to providing customer service, just differently.

To help stop the spread, we have closed the counter service to the public.

There are still other ways you can reach us:

  • Visit Council’s website for online services at cbcity.nsw.gov.au
  • Call 9707 9000 to speak with us, or to make an appointment

To view or have your say on a public exhibition visit cb.city/haveyoursay or call 9707 9000 to arrange a time to view documents.

To view LEP matters on exhibition go to visit cb.city/haveyoursay or call 9707 9543 to arrange a time to view documents.

We apologise for any inconvenience caused.

 

Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries. 

ONLINE CUSTOMER REQUEST FORM

Street address

  • Bankstown Customer Service Centre
    Upper Ground Floor
    Bankstown Civic Tower
    66 - 72 Rickard Road (Corner of Jacobs Street)
    Bankstown NSW 2200
    Bankstown Customer Service Centre is closed in response to Coronavirus (COVID-19). If you need to see a customer service representative at Campsie, please call 9707 9000 to make an appointment.

  • Campsie Customer Service Centre
    137 Beamish Street
    Campsie NSW 2194
    Campsie Customer Service Centre is closed in response to Coronavirus (COVID-19). If you need to see a customer service representative at Campsie, please call 9707 9000 to make an appointment.

Business hours

  • Bankstown Customer Service Centre: Monday to Friday, 8.30am-5pm 

  • Campsie Customer Service Centre: Monday to Friday, 9am​-5pm

Postal address

PO Box 8
Bankstown NSW 1885
Australia

​Justice of the Peace service

JP Services are subject to availability​. Please remember that this is a voluntary service that operates all year for our community and visitors and our JP’s also have holidays.

People with disability

If you are deaf, or have a hearing or speech impairment, contact Council through the National Relay Ser​vice. You will need to provide them with our number: 02 9707 9000.​

Customer Service Charter

The City of Canterbury Bankstown is committed to being a customer focused organisation that maintains the highest standards of service at all levels. This Customer Service Charter sets out:

• Our commitment to you;
• Our service standards;
• Our expectations; and
• Our feedback process.

Download the Customer Service Charter .​