You are here
The City of Canterbury-Bankstown is using Artificial Intelligence (AI) and Machine Learning (ML) to detect waste contamination. It’s part of a $2.1 million technology-led transformation program, ‘Closing the Loop on Waste’, that is having a measurable and lasting impact on residents, liveability and the environment.
In Canterbury-Bankstown, waste is a big economic and social cost, it accounts for 21% of budget and 30% of resident interactions. Council’s waste contamination rate is also high, 25% compared to the NSW average of 10%. Amid this and the broader waste crisis, Council acknowledged the pivotal role we play in waste education and sustainability.
The project aimed to improve our resident's experience around Council waste services enabling our 365,000 residents to have a seamless waste service experience and to better understand how to recycle right. It will also help reduce the number of waste enquiries to Customer Service each year which currently stands at around 30,000 calls.
The project set out to achieve this through the implementation of a bespoke suite of technology solutions, this included:
While Council is still realising the benefits of the program of this transformative project, it’s clear to see there are significant financial benefits and efficiency gains resulting from the program. Some of these include:
To read more about the Closing the Loop on Waste project, click below to access the full
Keep in the loop here with the latest updates on this project: