One of our key Smart CBCity projects is Closing the Loop on Waste, which will see the implementation of leading edge technology to improve our waste management operations and customer service. We will create a smarter city by changing the way residents provide and receive communication on waste management issues.

With a $1million Federal Government grant through Smart Cities and Suburbs Program we have partnered with Western Sydney University, the Institute for Sustainable Futures (ISF) at the University of Technology Sydney and Blue Chilli. CBCity has matched the funding and the $2.1 million program will see us tackle the challenges of bin contamination, customer interactions, technology systems, rubbish collection and how we service our city.

This project aims to improve our resident's experience around Council waste services enabling our 365,000 residents to have a seamless waste service experience and to better understand how to recycle right. It will also help reduce the number of waste enquiries to Customer Service each year which currently stands at around 30,000 calls.

Closing the Loop on Waste will:

• Use advanced analytics to detect bin contamination, identify when bins have been missed, and investigate illegal dumping

• Upgrade residents' access to information regarding bin collections days and other programmed services

• Use GPS data and live traffic information, to minimise potential delays on collection routes

• Enable residents to request services or report incidents, via a real-time and customisable format, that takes into account the diversity of the local community

• Provide residents with notifications, when jobs they've requested are completed

• Enable residents and organisations to upload images of dumped rubbish, which can be assessed before removal

We look forward to sharing our progress and working in collaboration with stakeholders in this field. If you are keen to collaborate with us you can find out more here.  

Keep in the loop here with the latest updates on this project:

• Smart Cities News: "Australian city lays the groundwork for national digital waste management system"

• Smart Cities Collaboration Platform: Project Summary

• Media Release: "CBCity awarded $1million to continue smart waste management"