Book a bulky waste clean-up
Get rid of big household items that don’t fit in your bins
Council’s bulky waste clean-up service is designed to help residents dispose of large items without a visit to the tip. Each property in Canterbury-Bankstown gets at least two free clean-ups a year!
Can I use this service?
If you're a resident of Canterbury-Bankstown, you can use this service to get rid of large household items and materials that don't fit in your bins.
We will NOT collect the following:
- Hazardous and dangerous items like glass, batteries, gases and chemicals
- Construction and demolition waste
- Business waste
- Small items that can go in the red bin
Can I book online?
| I live in a house, townhouse or building with five or fewer units. | Yes, scroll down to start your booking. Before you begin, please read through the guidelines carefully. |
| I live in a building with six or more units. | No, bookings can only be made for the whole building by the building manager, strata manager or authorised strata committee member. Speak to your real estate agent or strata manager about your next clean-up. |
| I am a building manager, strata manager or authorised strata committee member. | No, currently bookings must be made over the phone. However, an online booking system is coming soon! To make a booking, please call 9707 9000. |
Start your booking
Please scroll down to read the guidelines before you begin
What is accepted?
Please read through this section carefully before you start your booking.
How much can I put out?
All households can put out three cubic metres of large, bulky items for each collection. The waste pile can be up to one metre high, three metres wide and one metre deep.
If you live in a house, townhouse or apartment block with five or fewer units, you can use both your annual allocations to book a double clean-up. This allows you to put out twice as much waste (up to six cubic metres).
What items can I put out?
Bed frames (dismantled), couches, desks, dressers, tables, chairs, etc.
Televisions, computer monitors, lamps, plug-in speakers and vacuum cleaners, etc.
Fridges, microwaves, washing machines, clothes dryers, coffee machines, etc.
Bicycles, baby car seats, ride-on toy cars (remove battery), doll houses, prams, ironing boards, barbeques, suitcases, artificial Christmas trees, etc.
Must be tied in bundles and under one metre long and 15 centimetres wide.
Carpet and underlay must be cut into one metre squares. Rugs must be under three metres long and rolled up.
Includes all sizes and types of mattresses (excluding electric mattresses) and ensemble bases. Must be stacked separately so they can be collected by a different truck.
What items can't I put out?
If you put out any of these items, they will not be collected and you could be fined. View the full list here.
Windows, glass sheets, tables with glass tops, doors and cabinets with glass, aquariums, shower screens, mirrors, etc.
Fire extinguishers, nitrous oxide gas canisters (nangs), gas bottles/cylinders, any type of battery, items with batteries inside such as ride-on toy cars and wireless headphones, etc.
Cleaning chemicals, pesticides, fungicides, empty and full paint tins, wood stainers, motor and cooking oils, etc.
Vegetables, fruit, leftover food, food scraps, etc.
Tree stumps, logs, pianos, treadmills, garage roller doors, bricks, concrete, hot water tanks over 1.5 metres tall (empty and dismantle the tank if you want it collected), etc. Two people must be able to move items safely.
Clothing, shoes, small toys, books, cutlery, ornaments, household rubbish, beanbags, etc. If it can fit in your red bin, please use that service instead.
Car doors, engines, tyres, steering wheels, windscreens, etc.
Wood with exposed nails, palm fronds, cactus, knives, needles and syringes, etc.
Pallets, pallet jacks, shop fittings, cable spools, construction and demolition waste, etc.
If you live in a house, townhouse or building with five or fewer units, you can manage your bookings online.
How do I change or cancel a booking?
Bookings can be changed, rescheduled or cancelled within three business days of the collection date. Call our Customer Service Team on 9707 9000.
If you are rescheduling, please keep in mind there is usually a waiting period of 2-6 weeks, depending on the time of year.
How does this service work?
The bulky waste clean-up service is funded by the Domestic Waste Charge. This entitles each property to at least two clean-ups per calendar year.
Follow these simple steps:
- Pick a date and select a standard or double booking
- Check the rules for what types of items and how much is allowed
- Put items out the evening before and attach your booking number
- You’ll get a confirmation email or text when it’s done
Clean-up checklist
Follow these instructions so your clean-up runs smoothly.
Before you put your items out:
- Check what items are allowed
- Consider donating or gifting items in good condition, as most of the waste will go to landfill
When you put your items out:
- Put them out the day before, preferably at night, to prevent other people from adding to your pile
- Place items in the area you chose when making your booking
- Stack items neatly so they can be collected safely
- Put mattresses and ensembles in a separate pile with no items on top
- Put small items in sealed boxes or bags (loose small items will not be picked up)
- Only put out three cubic metres of waste (or six if you have a double booking)
- Write your booking number on paper and attach it to the pile (we'll email you a poster)
After your collection:
- If any small items are left on the ground, please put them in your red bin
- If an item has been rejected, move it back onto your property within 24 hours or you could be fined
- To find a drop-off point for rejected items, use Recycle Mate
If you need to discuss an issue with your booking, call our Customer Service team on 9707 9000.
How many clean-ups do I get?
- You get two free clean-ups per calendar year
- Each clean-up can be up to three cubic metres in volume
- You can use both clean-ups for one double booking of six cubic metres
- Buildings with 6-49 units get four free clean-ups per year
- Buildings with 50+ units get six free clean-ups per year
- Each unit can place out up to three cubic metres for each clean-up
- Units cannot book individually – bookings must be made for the whole block by an authorised person
- Talk to your strata, building manager or real estate agent about your next clean-up
Frequently asked questions
If you cannot find your answer below, please call our Customer Service team on 9707 9000.
Please report any issues to our Customer Service Team on 9707 9000. They will need your booking number or street address.
The waste collectors may reject some items or your whole waste pile if it does not meet our requirements.
Why have one or more items been left behind?
If items have been left behind, it is likely because they are not accepted in the bulky waste clean-up service. You will receive a notification via email or text message to let you know they have been rejected and must be moved back onto your property within 24 hours, or you could be fined.
To find out where to take the items, visit Recycle Mate.
If you think a mistake has been made and the items have been unfairly rejected, please call our Customer Service Team on 9707 9000.
Why was my clean-up rejected because it is “messy or unsafe”?
It is your responsibility to make sure your clean-up is neatly stacked so all items can be safely collected.
If the pile is too messy, unsafe or stacked too high, the waste collectors may reject it. You will receive a notification via email or text message to say it has been rejected and needs to be cleaned up.
If you can tidy up your pile so it is neat and safe, you can call our Customer Service Team on 9707 9000 to arrange for the waste collectors to return to pick up the items. You must call them as soon as possible, ideally on the same day.
Mattresses are collected by a different truck. This is why they must be stacked in a separate pile.
If your bulky waste has been collected but the mattress was left behind, it will likely be picked up later that day. Please wait until the next day to let us know it hasn’t been collected. Notify us by calling our Customer Service Team on 9707 9000.
If you live in a building with five or fewer units, you can book your own clean-ups online.
However, if you live in an apartment building or complex with six or more units, the bookings must be made for the entire block, i.e. each unit cannot book their own clean-up.
We understand this may not always be convenient, but this system helps to keep our streets clean and tidy. As many parts of our City are densely populated, allowing individual units to book their own clean-ups would result in bulky waste being placed on the street much more frequently throughout the year. Unfortunately, this can attract illegal dumping, which makes matters worse.
For this reason, an authorised person must book the clean-up for the entire block. Please speak with your building manager, strata or real estate agent about your next clean-up.
No, you do not need to be home while the items are collected. We will send you a notification via email or text to let you know when it’s done.
Please note, our trucks are out very early in the morning, so please make sure you put your items out the night before.
You must place your items at the front of your property by the kerb. We cannot collect items from private property.
Please make sure the items do not cover the footpath or roadway.
Under special circumstances, we will collect items from a different area. Please see the next question “What if I can’t put my items at the front of my property?”.
Under special circumstances, we will collect items from a different area.
This includes:
- Properties that do not have a street frontage
- Properties where it is safer for the items to be collected from the side (corner blocks only) or back of the property (e.g. back alley)
- Apartment buildings or complexes with dedicated waste rooms (an agreement with Council must be organised)
If your property meets these requirements, you must explain in the booking form where the items will be presented, e.g. “back of property” (include name of street) or “bin bay room inside building”.
If you’re unsure if you’re allowed to present your clean-up in an area other than the front of the property, please call our Customer Service Team on 9707 9000.
We will send you a reminder via email or text a few days before your clean-up collection date. But if you forget to put it out, call our Customer Service Team straight away on 9707 9000. If you call on the same day of your booking, we will usually allow you to put it out the next day or the following week.
Please note, if you forget to put your items out, it is still counted as a completed booking and a clean-up will be deducted from your annual limit.
Mattresses are collected on the same day by a different waste truck. If the mattresses are stacked underneath or on top of other items, they may not be collected. Please make sure they are stacked in a separate area so they can be easily accessed.
If you haven’t booked yet:
If you live in a house, townhouse or building with five or fewer units, you may wish to use your second annual clean-up to book a double clean-up. This will allow you to put out up to six cubic metres of waste. You must select “double booking” in the booking form.
If you’ve already booked:
A standard clean-up must be within three cubic metres. If you put out extra items and you haven’t booked a double clean-up (which allows you to put out twice as much waste), the extra items may be rejected by the waste collectors. If this happens, you will need to move the items back onto your property within 24 hours, or you could be fined.
If you haven’t used your second clean-up for the year, the waste collectors may take the items and deduct a clean-up from your annual allocation.
If you realise you have more than three cubic metres of items to get rid of and want a double booking, please call our Customer Service Team on 9707 9000.
If the booking is complete and items have been left behind:
If you exceeded the size limit and the waste collectors rejected some items, you must move them onto your property with 24 hours. If you leave the items on public land, it is considered illegal dumping and you could be fined. To find a drop-off point for rejected items, visit Recycle Mate.
A double clean-up is equal to six cubic metres of bulky waste.
If you live in a house, townhouse or building with five or fewer units, you can book a double clean-up if:
- Your items exceed the standard booking size of three cubic metres, and
- You haven’t used your second annual clean-up
To book a double clean-up, please select “double booking” when completing the booking form. If you have already completed the booking, please call our Customer Service Team on 9707 9000. If you don’t tell us that your clean-up is too big, you could be penalised.
Each area of Canterbury-Bankstown is assigned a specific day of the working week for clean-ups. This makes the service run more efficiently. You cannot move the day of the week your property has been assigned.
To find out which zone your property is in, complete the booking form. When choosing a date for collection, the dates available to you will only be one day of the working week, e.g. Mondays only.
If your address is not showing up in the booking form, please call our Customer Service Team on 9707 9000.
To reduce the risk of people adding items to your clean-up, please put your items out the evening before your collection date.
If someone has added items to it already, please notify us by calling our Customer Service Team on 9707 9000.
We will email you a poster with your booking confirmation that you can attach to your waste pile. Write your booking number on the poster. This will signal to your neighbours, Council and the waste collectors that the items have been booked for collection.
If you don’t have a printer, you can write your booking number on a piece of paper and attach that to the pile. Please make sure it is clearly visible from the street.