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If your rubbish, recycling or garden waste bin was not emptied on your scheduled collection day, contact our Customer Service Centre on 9707 9000 or
submit an online request here.
Waste Collection Areas Map to find out which area you are in and what day your bin is collected.
Waste Collection Days and Zones Map to find out which area you are in and what day your bin is collected.
Download the applicable Waste Collection Calendar for your area:
With thousands of bins to collect every week, it's important we work together to ensure things run smoothly.
You can assist us by:
If your bin goes missing, have a look around your street and check with your neighbours. If you can’t find it or it’s damaged (e.g. broken lid or wheel, cracked body), contact our Customer Service Centre on 9707 9000 who can arrange for it to be replaced or repaired.
To find out more on sorting waste for coloured bins, go to the
Which rubbish goes where? page.
For more information on the household bin service, contact Council's Customer Service Centre on 9707 9000.