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Council has adopted a new Rates and Hardship Policy, which will allow ratepayers to defer their rates, without accruing interest, up until 30 June 2021.
This new policy is in response to the current Coronavirus pandemic and the challenges that residents and businesses have faced as a result.
If you are experiencing financial hardship and would like to apply to have your rates deferred, fill out the below form and submit it to firstname.lastname@example.org
Residential Rates Relief Arrangement to Pay
Small Business and Small Business Landlord Rates Relief Arrangement to Pay
Your rates contribute to the provision of day-to-day services, maintaining and building new facilities for the community, improving infrastructure and protecting the environment in the City.
Rates are calculated based on the land value of your property, and not the value of your premises. This value is determined by the NSW Valuer General (see NSW Valuer General Fact Sheet), and is usually reviewed every three years. If you own a strata title property, the land value of the entire site is divided by the unit entitlement (listed on your strata plan) to ascertain the land value for each unit.
Rates are calculated using a rate in the dollar determined and reviewed by Council each year. It is a formula based on land value and usage – business or residential. All land valuations and rates calculations are subject to a minimum amount.
You can receive your notices one of two ways:
Your notices will be sent by Council via Australia Post to your nominated mailing address. Please ensure that Council has your correct mailing address.
If you need to change your mailing address, please complete the
'Change of Address' form and email to
If you wish to register to receive notices via email click here to register or for existing users,
Your rates and instalment notices can be sent via email. This option will also give you access to an online portal enabling you to check your notices at any time, at your convenience. There is no charge for this service.
Please ensure you enter your rates account number as it appears on your rates/instalment notice.
For more information, contact our Customer Service Centre on 9707 9000.
View your notices using internet banking. Check with your bank for further details.
Rates are levied each year for the period of 1 July to 30 June. You will receive a Rates/Instalment Notice four times a year, unless you pay the whole Rates for the year by the first due date – 30 September.
Rates payments are due on 30 September, 30 November, 28 February and 31 May.
The NSW Government has announced that ratepayers of Canterbury-Bankstown Council will not pay more rates than what they would have been levied under their former Council.
Visit our Rates forms and applications page.
For more information, go to Council's
Rates Frequently Asked Questions page or call our Customer Service Centre on