Frequently asked questions

Frequently asked questions
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Frequently asked questions Below is a list of FAQs to help make the changes easier for you (and for us)… Waste and Recycling; Resident
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About your household bins:

About the Bulky Waste Clean Up service:

For more information:


About your household bins:

What is my bin day?

For specific information about your service, visit our ‘Bin Day Finder’ webpage. Enter your address into the search box to find your yellow/green bin cycle.  

The bin days are based on the five Council wards (2019). See the Map and Table below for a quick view of the new bin days. Remember some suburbs are split by a main road; these areas may have two different collection days.

What is the Bin Day Finder?

To quickly and easily find out your bin day, your yellow/green bin cycle or download your printable waste calendar, visit our ‘Bin Day Finder’ webpage.

What time is my bin collected?

We start early. Make sure you put your bins out the night before so we don’t miss them.

Need to report a  missed bin?

If you’ve put your bin out on time and in the right location but we missed it, let us know at and we’ll arrange for a special collection.
Help us reduce the number of missed bins by placing your bins on the kerb as late as possible the night before your scheduled collection. Ensure they are positioned so the truck can collect them easily – that means with the wheels away from the kerb, a 30cm gap between the bins and  1 metre away from parked cars, poles, trees and other obstacles.

Need to report a damaged or broken bin?

Let us know what the problem is at and we’ll send a team to repair it - free of charge.

Need to report a missing bin?

First, check that your bin isn’t in your neighbour’s yard or down the street. If it’s gone, let us know at and we’ll deliver a replacement.

Want to apply for an additional bin?

If your bins are always too full, the property owner or rate payer can apply for an additional red, yellow and/or green bin at There is an additional charge.

Want to apply for a medical waste service?

If you need additional bin space for medical waste, such as sanitary products or dialysis waste, you can apply for an additional bin at

Need to suspend your bin service?

If you’re demolishing and rebuilding your property, you can put a temporary pause on your bin service and pay a lower waste service charge during this period. Visit

About the Bulky Waste Clean Up service:

Advance bookings are essential.  Some periods are busier than others, particularly around summer, so the wait times may be longer. Please allow up to three weeks.

How do I make a booking for a Bulky Waste Clean Up?

If you live in a house, townhouse, duplex or an apartment building with five (5) or fewer units, you can make two (2) bookings each calendar year.  You can call Customer Service during business hours on 9707 9000 or visit at a time that suits you.

If you live in an apartment building with six (6) or more units, you’ll need to get in contact with your buildings caretaker, building manager or the strata who will make a booking on behalf of the whole building. They will coordinate the collection date, let you know where to put your items and follow up on any issues.

To spread out the volume of waste coming out of apartment blocks and taking up space on streets and in carparks, buildings with 6-50 units are eligible for four (4) collections each year and buildings with more than 51 units are eligible for up to six (6) collections. 

How much can I put out for a Bulky Waste Clean Up?

All households will be able to put out three cubic metres (3m3) of waste for each collection. That is a pile one metre high and three metres wide and one metre deep.

What can I put out in my Bulky Waste Clean Up?

  • Household furniture: couches, chairs, rugs, beds, cabinets, drawers, tables, desks etc.
  • Electronics: televisions, computers, heaters, lamps, fans etc.
    Household goods/loose items*: toys, prams, clothing, linen, crockery, boxes, etc. (*loose items must be in boxes or bags)
  • Garden waste*: branches, plants, clippings, mulch up to 1 metre long and 15 cm in diameter. (*loose items must be bundled and securely tied).
  • Metal appliances/white goods: fridges, dryers, ovens, air conditioners.
  • Bed mattresses: place in their own pile - these are collected by separate truck to maximise recycling.

What cannot be placed in my Bulky Waste Clean Up?

  • Building & demolition waste: asbestos, fibro, bricks, tiles, concrete, rocks, soil, etc.
  • Food/general waste: tree stumps, roots, car parts, materials over 1.5m long, etc.
  • Hazardous materials: sharp objects, dangerous chemicals, shattered glass, plate glass, mirrors, spiky plants, etc.
  • Chemical waste: paint (including empty tins), oil, gas bottles, fire extinguishers, pesticides, herbicides, house/pool cleaners, batteries etc.

I live in a strata complex with 6 or more units, how do I book a clean up?

In apartment blocks with six (6) or more units, bookings are to be coordinated through a caretaker, building manager or the strata on behalf of the whole building. Individual residents will need to contact their building manager to make a booking. 

I want to amend or change my Clean Up Booking?

To make a change please go to or call our Customer Service Team on 02 9707 9000.


For more information  

For more information:

Why did waste services change March 2021?

These changes were the final stage in the alignment of waste and recycling services following the amalgamation of the former Canterbury and Bankstown Councils.  These services are being aligned to provide greater efficiency, reliability, accountability and customer service. We are investing in new technology, streamlining services, and encouraging everyone to do their part to create a wasteless generation.
The new aligned services began 1 March 2021.

The City of Canterbury Bankstown acknowledges the traditional custodians of the land, water and skies of Canterbury-Bankstown, the Darug (Darag, Dharug, Daruk, Dharuk) People. We recognise and respect Darug cultural heritage, beliefs and relationship with the land. We acknowledge the First Peoples’ continuing importance to our CBCity community.