The Less is More project team developed a plan to streamline and digitise internal processes within City of Canterbury Bankstown's Childcare Services. It was identified, through an internal audit, that processes were often highly manual and labour intensive. The Less is More project will explore new technology and electronic processes where forms and formats can be completed electronically, to increase efficiency and improve services for the community and our customers in Council's Childcare Services.

A need has been identified for somebody to greet customers as they enter our Customer Service centres. The iSmart Service seeks to improve customer service by offering an efficient and customer-focussed digital 'concierge' at our Customer Service centres.

Customer Service currently has no data behind the number of 'walk-in' enquiries received, or the number of services offered, potential services that may be required within the area or ways to identify peak periods throughout the year.

iSmart will also reduce wait times during busier periods and during lunchtimes, and help manage service in the case of an emergency.

Our City has a widely diverse population, with residents representing 129 nationalities and 200 language groups. Over 60% of residents speak a language other than English at home. This poses a great challenge when communicating, and engaging with our community. Project Rosetta Stone will look at exploring potential real-time translation devices to help CBCity improve communication with residents and position Council as an industry leader in the field of best practice communication and engagement.

e-CBDigital will explore the use of technology to reduce the cost and risk associated with governance, while also meeting corporate record-keeping guidelines for Council's Governance team, with the potential to go paperless across Council.

Council's Governance team identified a range of efficiencies that can be created in their processed, including saving on the cost of paper and document storage, reducing the risk of loss and increasing security and resolving any possible non-compliance with the State Records Act.