There are a number of back-end things we need to do before starting some of our more front-end projects. We're calling these our foundation projects. Projects There are a number of back-end things we need to do before starting some of our more front-end projects. We're calling these our foundation projects. Community

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Current projects

Closing the loop on waste:

The federal government awarded Canterbury-Bankstown Council $1 million funding within the Smart Cities and Suburbs program to tackle problems around waste, with Council matching this funding.

The $2.1 million project will see CBCity tackling challenges around bin contamination, customer interactions, technology systems, saa, rubbish collection and how we maintain and service our City.

Find out more about the Closing the Loop on Waste project.

Smart Tank:

The Smart Tank program provided a budget of $350,000 for investment in 'Smart City' projects. Projects were selected that met four criteria:

  • Research, experimentation, and testing of solutions to a challenge a CBCity department/team faced;
  • Being alignment with our 12 Smart CBCity principles;
  • Collaboration across units; and
  • Using technology, connectivity or data as an enabler to solve a challenge that will provide a real improvement to our community.

The goal of the Smart Tank program was to create and deliver an internal seed funding or grant program to accelerate the adoption of smart cities thinking and assist in delivering real improvement to our customers.

Twenty-eight teams applied for the program. Through a competitive process, five projects were selected to go ahead.

Find out more about the Smart Tank project.


There are a number of steps we needed to take to prepare for implementation for major projects. These foundation projects, which are now mostly complete or significantly underway, included:

  • Listening to and learning from other Smart Cities;
  • Building a governance structure;
  • Building a CitySMART team;
  • Engaging locally and globally with others to promote the Roadmap;
  • Identifying our priority projects;
  • Developing partnerships with key stakeholders;
  • Building a network of government and private partners;
  • Making the most of existing data;
  • Building a data lake and IoT platform;
  • Developing appropriate cybersecurity and data management protocol;
  • Building a communication and engagement platform;
  • Developing a pilot public dashboard; and
  • Developing a range of seamless and convenient customer self-service opportunities.

Our Smart Cities Roadmap is divided into three separate aspirations.

Smart People

In a dynamic and multicultural community like Canterbury-Bankstown, we need to ensure that everyone is informed, engaged and connected. By building a culture of innovation within your local Council, the community and our local economy, Canterbury-Bankstown can move forward, develop smart solutions and reach new heights to solve urban challenges. This approach also helps us create partnerships with like-minded individuals and organisations, which provide an invaluable opportunity to learn, reduce risk and collaborate. Our innovative approach ensures we are working together to achieve our smart outcomes.

Project​​​​ Problem Approach
Fulcrum AppLack of autonomy and options  for people to report dumped rubbish.Mechanism used for reporting dumped rubbish and hot spot inspections.
CBCITY ConversationsWe need to continue building momentum as an innovative Council, but not all staff have the time to attend full-day conferences. A series of free-to-attend, short talks to Council staff, highlighting opportunities for innovation and encouraging empowered action.
GDI Everyone manages performance management, KPIs and development differently. A centralised system that holds all organisational performance, KPIs and development goals.

Memberships & networks

The Smart Cities space is moving at a rapid pace and Council risks falling behind. Develop a network of contacts and memberships to assist in gathering case studies, keeping on top of current trends and leveraging opportunities.
Immersion tours collaborationThere are few places where senior leaders can experience what a truly smart city is. Engage with cities throughout the world, to host immersion tours and provide opportunities for our leaders to experience smart cities 'in the wild'.
Sister CitiesCouncil has a range of Sister Cities which deplete resources and provide minimal opportunity to collaborate, in the Smart Cities space. Re-evaluate Sister Cities program and propose new partnership cities Council can learn from, in the Smart Cities arena.
Neighbouring council projectsLimited resources alongside large and complex problems, make it difficult to deliver real improvements in the space. Develop partnerships with neighbouring councils, to work together and build mutually beneficial outcomes, that improve Council's, the communities they serve and Local Government sector.
WWI Memorials bus tourCanterbury's WWI memorials have only been accessible in person. A simple, lightweight story map of Canterbury's WWI memorials.
Capital Works layerThere is currently limited interaction between government agencies, to view work being carried out simultaneously, which creates workflow inefficiencies and missed opportuni​ties. Capital works are loaded into Iworks for viewing spatially for other Government agencies, to determine if working in the same areas.
Online clean-up bookingsCustomers do not have autonomy to book their own Council clean-up bookings online. Develop an online booking service.
Waste collection interactive maps

Information about bin collection days is not readily available to the public.

Create a simple, lightweight web map for residents to search their address and view the waste collection calendar.

Lighting pole maintenance and reportingThe current, paper-based process is inefficient and interrupts business workflow. A cloud-based mobile platform is used for rich field data collection, to capture and communicate between fields and office for investigation and structural integrity condition assessment.
PKP Mark IIPaul Keating Park, in its current form, is at risk of not meeting community needs, as the area changes with the WSU development.Work alongside Western Sydney University to redefine how a smart Paul Keating Park could benefit sudents and the community.
Our workThe current method of works ordering is not efficient enough. An electronic works ordering system for building trades, roads and part of waste operations.
Asset Register and GISLack of centralised system to monitor and maintain Council assets, creating workflow innefficiencies that don't foster proactive improvements for our community. All infrastructure assets (roads, pathways, TMD, kerb and gutter, buildings, parks and street furniture, playgrounds, other structures, drainage pits and conduits) are captured and recorded in asset register, and spatially represented in GIS.
Business ContinuityWe don't currently have the capacity to reach all our residents in the event of an emergency, which means we aren't likely to be able to support them in an effective manner. Develop better digital communication channels, to enable concise and immediate information available to wider community, in the event of emergency or other critical incident.
Wi-Fi ConnectThere is limited public Wi-Fi accessibility within CBCity. Improve the access, utilisation and uptake of public Wi-Fi.
Wheelie Good eventsWe have difficulty managing accessibility, stock and capacity of the popular Wheelie Good Events. These events are a key driver to build awareness about where rubbish ends up.

Implement an online booking system and engaging with residents via email to gather information and evaluate the program.

IoWasteWe have a lot of claims made against us for damage by our waste trucks and, with no definitive proof, fighting these claims takes unnecessary time, effort and resources.
Furthermore, paper-based processing currently causes a workflow productivity issue, that hinders us from being able to 'close the loop' with our customers, in a timely fashion.
Utilisation of IoT and technology to improve service.
Clean Street 4.0Residents are often unaware of street sweeping activities (causing barriers to completing the work), despite Council exhausting multiple avenues to communicate the information, resulting in inefficient service. Trial technology and mapping of street sweeping and targeted resident notification.
Garbage collection viewer - pilot projectLimited visibility and flexibility of garbage collection, forcing customers to make a phone call in order to track progress.

Create simple lightweight web map for residents to search their address and view the garbage collection viewer.


​​Smart Places

New technologies and smart service upgrades provide an opportunity to optimise the infrastructure we offer our community and unlock greater efficiency. Using technology to monitor how our assets are used and proactively deploy maintenance activities allows us to better maintain our places, and provide insights to help us manage our assets' lifecycles. Our goal is to better understand our community and how they interact with our infrastructure (physical or digital) by unlocking the data potential of Council's infrastructure.

Project​ Problem Approach
SafeTV SchoolsDouble parking in school zones poses a major safety risk and threat. Current management involves rangers enforcement and deterring people from doing the wrong thing, which is labour intensive, inefficient and unsustainable. Trial of CCTV and auto number plate recognition, to auto-enforce and deter drivers from doing the wrong thing in school zones.
E-ReadyIn comparison to petrol stations, there are only a few electric vehicle charging ports in CBCity. This creates a barrier for people to adopt sustainable and innovative transport options.  Electric vehicle charging points to be installed in Bankstown Civic Tower car park and Charles Street, Canterbury.
Smart transport / parkingUrban growth and increased congestion make it difficult to find parking within Canterbury-Bankstown in an efficient manner, therefore further exacerbating  congestion. Explore smart parking options throughout Canterbury-Bankstown.
Interactive litter device Our rivers are polluted and the understanding of the impact of litter in our waterways is limited among residents.Research options for an interactive litter device, to help improve the health of our rivers and educate and inform the community.
Saltpan Creek solar farmWe currently have a high dependency on grid power, which is unsustainable. Development of a 2MW (approx.) solar farm at Salt Pan Creek.
Stormwater audit using CCTVOur existing stormwater infrastructure is failing, resulting in blockages and flooding.Stormwater conduits monitored using CCTV.
Movement monitoringOur current asset maintenance schedules are uniformed, creating workflow inefficiencies. We don't deeply understand how our communities utilise spaces, so we are not established to improve those spaces for them.Utilisation of movement sensors to understand use and movement in open space.
Road condition auditOur current method of collecting asset management data is reactive and requires manual intervention.

Utilise video, laser, and sensor technology to determine the condition of our roads.

Bionic park

Obesity, lowered mobility and a decreasing supply of green space due to a growing population, all pose a threat to activity levels in the community. In addition, there are a number of people in our community from low socio-economic backgrounds, who rely on public open space for activity.

Trial incorporation of augmented reality technology, to enhance use and engagement of open space.


There is a poor understanding of how our behaviour affects energy usage, as there is no centralised system for environmental data across the organisation.

Create a data visualisation platform, so we can track and visualise Council's energy and water performance.

Smart bins

Limited understanding of how public bins are used, which leads to enforcement difficulties. This impacts our ability to plan for the future, based on key trends and understanding of how to improve the efficiency of our maintenance schedule.

Implement solar-powered litter bins that report on fullness levels and also include a compactor to reduce the frequency of collections and improve efficiencies.

Smart speed humps

Excess noise created as a result of loud and traditional speed bumps.

Install smart speed humps that sit flush with the road surface, only becoming a hump when a vehicle is detected travelling too fast. Once activated, the hump lowers, causing a depression in the road surface and discomfort to the driver and slowing them down.

Mobile technology

Limited ability to report and respond to waste issues in a timely manner.

Trial technology in garbage trucks and street sweepers to allow drivers to report issues with bins, street conditions, etc., and monitor activity.

Smart water fountains

Limited usage of free water stations, and limited data on the usage of water stations in parks and open space.

Install water fountains that provide data on water consumption, and have maintenance triggers, WiFi, digital screens and sensors to track pedestrian traffic movements.

New waste technology

Our current method of collecting waste is unsustainable and doesn't provide the best outcome for the customer or the environment.

Investigate ways new technology and better data can deliver a more efficient waste service and deliver a better outcome for the community as part of the Closing the Loop on Waste.

​​Smart Process

Old ways won't open new doors. With technology moving at such a rapid pace, our platforms, plans and procedures need to be flexible enough to grow in the best interests of the community. Council has an obligation not just to develop best practice policy for its organisation, but also to work with its state, federal and international counterparts to progress the development of policy that supports government innovation and digital transformation. We will engage with our community to shape the role that data plays and take meaning from it.

Project​ Problem Approach

Geographic Information System (GIS)  alignment project

Council does not yet have a central GIS to aggregate Smart City data.

Improving Council's GIS.
Pathway alignment projectCouncil does not yet have a central Pathway system to manage customer requests. Developing Council's Pathway system.
Cloud SAFEExisting safety systems are not future-proof.

Work towards having a cloud-based system, to encompass key aspects of safety, to allow for easier reporting, rather than accessing information from different safety databases, for statistical and faster reporting purposes.

SMS Rangers

Current response time is slow and opportunities to improve the community through safety and enforcement measures are missed, due to workflow allocation requiring connection to the Council network.

SMS RANGERS is a 'smart' add-on that gives Customer Service Officers the ability to report events to rangers on duty, directly via email, to their mobile phones. This facilitates a quick response to events that require urgent action, which are then documented in our database.

The Circular Economy

We lose valuable resources and have to pay for their disposal, by not reusing our excess goods.

Look at ways to 'close the loop' via data, policy and process, to reuse materials that would otherwise go to landfill.

Data collection and audit (dashboard)

Council collects massive amounts of data daily, but fails to use this data to help make meaningful decisions.

Investigate various data collection projects and automation (i.e, asset condition, weeds audit, bin audit, building valuation, Council evacuation centres). Develop a performance dashboard (services and city outcomes).

Better parking

Congestion is a major problem for our community. Because we don't understand how people are travelling, we are not able to influence their journeys and free up parking spaces, to better meet the needs of those that genuinely need them.

Use data to better understand destinations of drivers using Council car parks.


We're currently relying on information provided by applicants and developers (shadow analysis etc.), which has a high margin for error and can often be inaccurate, causing unnecessary delays.

Develop a 3D model for the Bankstown CBD and major centres. By utilising our own model, we can crosscheck and analyse in a more robust way.

Our Work App

The current modes of delegating workloads for city cleaning are inefficient and take unnecessary processing time. This leads to graffiti remaining visible in public, becoming to clean, enticing further destruction and creating angst for the community.

Develop a mobile app to help city cleaning and graffiti removal teams receive and respond to jobs.

Recycle Right program

There are high contamination rates in recycling bins across Canterbury-Bankstown. We also have difficulty managing data in the field, which prevents us from providing accurate and timely feedback to our residents and Customer Service Centre.

Utilise the Konect app to manage the Recycle Right program and use data more effectively to review how the program is run.

Customer Service Centre technological enhancements (workforce management technology)

A current lack of insight and data to understand where real improvements can be made in our Customer Service Centre, prevents the improvement of our service.

Implement Workforce Management Technology within the Customer Service Unit to monitor call trends in real-time.

Bin infrastructure mapping

We currently have more than 20 different types of park and litter bins, which causes stock control challenges at our depots and limited capacity to plan for the future. As we run a reactive service, there are also workflow inefficiencies within the asset life cycle. 

Use the Konect app to record the location and type of every bin in the City, in order to make decisions on placement and how service runs can be planned.

Maintenance defects register

Failing roads cause major interruptions to our community. Workflow delegation is currently reactive, resulting in greater disruption when works are required to be carried out.

Collection of road asset defects with sub-metre accuracy, using Trimble devices and Corsnet (a network of permanent Global Navigation Satellite System tracking stations, which improve the accuracy of satellite positioning for users in NSW).

Capital Works progress software

We lack a central and easy-to-access project management system, which helps Council manage capital works programs. With traditional methods, we face the problem of managing a large body of work, large and high-risk budgets, holding multiple stakeholders accountable, tracking progress, identifying gaps and delivering capital works projects in a fast and efficient manner.

Use cloud-based software to manage the updating of multiple projects with progress by many staff for reporting.