There are a number of back-end things we need to do before starting some of our more front-end projects. We're calling these our foundation projects. Projects There are a number of back-end things we need to do before starting some of our more front-end projects. We're calling these our foundation projects. Community

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Current projects

Closing the loop on waste:

The federal government awarded Canterbury-Bankstown Council $1 million funding within the Smart Cities and Suburbs program to tackle problems around waste, with Council matching this funding.

The now $2.1 million project will see CBCity tackling challenges around bin contamination, customer interactions, technology systems, saa, rubbish collection and how we maintain and service our City.

Less is More:

Less is More will explore new technology and electronic processes where forms and formats can be completed electronically, to increase efficiency and improve businesses for the community and our customers in Council's Childcare Services.

iSmart Service:

The iSmart Service will use technology to implement an efficient and customer focused concierge at Customer Service front counter.

Project Rosetta Stone:

Project Rosetta Stone, will look at exploring potential real time translation devices to help CBCity improve communication with residents and position Council as an industry leader in the field of best practice communication and engagement.


CBDigital will look into the use of technology to reduce cost and risk, while also meeting corporate recording keeping guidelines for Council's Governance team, and potentially going paperless across Council.

Sharing is Caring:

Sharing is Caring will implement the use of data to create awareness of existing Council data, increase accessibility, create a culture of data sharing and allowing our customers to access and visualise data on a map.


There are a number of back-end things we need to do before starting some of our more front-end projects. We're calling these our foundation projects and they include things like:

  • Learn and listen from other Smart Cities;
  • Build a governance structure;
  • Build a CitySMART team;
  • Engage locally and globally with others to promote the Roadmap;
  • Identify our priority projects;
  • Develop partnerships with key stakeholders;
  • Build a network of government and private partners;
  • Make the most of the data we have;
  • Build a data lake and IoT platform;
  • Develop appropriate cyber security and data management protocol;
  • Build a communication and engagement platform;
  • Develop a pilot public dashboard; and
  • Develop a range of seamless and convenient customer self-service opportunities.

You can read more about our approach to getting the foundations right in our Smart Cities Roadmap.​

Smart People

Project​​​​ Problem Approach
Fulcrum AppLack of autonomy and options  for people to report dumped rubbish.Mechanism used for reporting dumped rubbish and hot spot inspections.
CBCITY ConversationsWe need to continue building momentum as an innovative Council, but not all staff have the time to attend full-day conferences. A series of free-to-attend, short talks to Council staff, highlighting opportunities for innovation and encouraging empowered action.
GDI Everyone manages performance management, KPIs and development differently. A centralised system that holds all organisational performance, KPIs and development goals.

Memberships & networks

The Smart Cities space is moving at a rapid pace and Council risks falling behind. Develop a network of contacts and memberships to assist in gathering case studies, keeping on top of current trends and leveraging opportunities.
Immersion tours collaborationThere are few places where senior leaders can experience what a truly smart city is. Engage with cities throughout the world, to host immersion tours and provide opportunities for our leaders to experience smart cities 'in the wild'.
Sister CitiesCouncil has a range of Sister Cities which deplete resources and provide minimal opportunity to collaborate, in the Smart Cities space. Re-evaluate Sister Cities program and propose new partnership cities Council can learn from, in the Smart Cities arena.
Neighbouring council projectsLimited resources alongside large and complex problems, make it difficult to deliver real improvements in the space. Develop partnerships with neighbouring councils, to work together and build mutually beneficial outcomes, that improve Council's, the communities they serve and Local Government sector.
WWI Memorials bus tourCanterbury's WWI memorials have only been accessible in person. A simple, lightweight story map of Canterbury's WWI memorials.
Capital Works layerThere is currently limited interaction between government agencies, to view work being carried out simultaneously, which creates workflow inefficiencies and missed opportuni​ties. Capital works are loaded into Iworks for viewing spatially for other Government agencies, to determine if working in the same areas.
Online clean-up bookingsCustomers do not have autonomy to book their own Council clean-up bookings online. Develop an online booking service.
Waste collection interactive mapsThere is currently limited information provided to the community, about their bin collection day. Create simple lightweight web map for residents to search their address and view the waste collection calendar.
Lighting pole inspections, testing, data collection, investigation, treatment, labelling & reportingCurrent paper-based process is inefficient and interrupts business workflow. Cloud-based mobile platform is used for rich field data collection, capture and communicate between fields and office for investigation and structural integrity condition assessment.
PKP Mark IIPaul Keating Park, in its current form, is at risk of not meeting community needs, as the area changes with the WSU development.Work with Western Sydney University to redefine what a smart Paul Keating Park of the future would look like, associated with the new University campus.
Our workThe current method of works ordering is not efficient enough. Electronic works ordering system for building trades, roads and part of waste operations.
Asset Register and GISLack of centralised system to monitor and maintain Council assets, creating workflow innefficiencies that don't foster proactive improvements for our community. All infrastructure assets (roads, pathways, TMD, kerb and gutter, buildings, parks and street furniture, playgrounds, other structures, drainage pits and conduits) are captured and recorded in asset register, and spatially represented in GIS.
Business ContinuityWe don't currently have the capacity to reach all our residents in the event of an emergency, which means we aren't likely to be able to support them in an effective manner. Develop better digital communication channels, to enable concise and immediate information available to wider community, in the event of emergency or other critical incident.
Wi-Fi ConnectThere is limited public Wi-Fi accessibility within CBCity. Improve the access, utilisation and uptake of public Wi-Fi.
Wheelie Good eventsWe have difficulty managing accessibility, stock and capacity of the popular Wheelie Good Events. These events are a key driver to build awareness about where rubbish ends up.

Using an online booking system for participants to register for a ticket to attend in a time slot to manage the traffic and stock level then engaging with them via email to gather information and evaluate the program.

IoWasteWe have a lot of claims made against us for damage by our waste trucks and, with no definitive proof, fighting these claims takes unnecessary time, effort and resources.
Furthermore, paper-based processing currently causes a workflow productivity issue, that hinders us from being able to 'close the loop' with our customers, in a timely fashion.
Utilisation of IoT and technology to improve service.
Clean Street 4.0Residents are often unaware of street sweeping activities (causing barriers to completing the work), despite Council exhausting multiple avenues to communicate the information, resulting in inefficient service. Trial technology and mapping of street sweeping and targeted resident notification.
Garbage collection viewer - pilot projectLimited visibility and flexibility of a core Council service in action, forcing customers to track progress through a phone call.

Create simple lightweight web map for residents to search their address and view the garbage collection viewer.


​​Smart Places

Project​ Problem Approach
SafeTV SchoolsDouble parking in school zones poses a major safety risk and threat. Current management involves rangers enforcement and deterring people from doing the wrong thing, which is labour intensive, inefficient and unsustainable. Trial of CCTV and auto number plate recognition, to auto-enforce and deter drivers from doing the wrong thing in school zones.
E-ReadyIn comparison to petrol stations, there are only a few electric vehicle charging ports in CBCity. This creates a barrier for people to adopt sustainable and innovative transport options.  Electric vehicle charging points to be installed in Bankstown Civic Tower car park and Charles Street, Canterbury.
Smart transport / parkingUrban growth and increased congestion make it difficult to find parking within Canterbury-Bankstown in an efficient manner, therefore further exacerbating  congestion. Explore smart parking options throughout Canterbury-Bankstown.
Interactive litter device Our rivers are polluted and the community isn't currently engaged enough to understand the impact of litter on our waterways. Research options for an interactive litter device, to help improve the health of our rivers, and educate and inform the community.
Saltpan Creek solar farmWe currently have a high dependency on grid power which is unsustainable. Development of a 2MW (approx.) solar farm at Salt Pan Creek.
Stormwater audit using CCTVFailing stormwater infrastructure, resulting in blockages and flooding. Stormwater conduits inspected using CCTV.
Movement monitoringOur current asset maintenance schedules are uniformed, creating workflow inefficiencies. We don't deeply understand how our communities utilise spaces, so we are not established to improve those spaces for them.Utilisation of movement sensors to understand use and movement in open space.
Road condition auditOur current method of collecting asset management data is reactive and requires manual intervention. Vehicles drive on road network using video, laser and sensors, to determine condition.
Bionic parkAs density increases, outdoor spaces reduce the areas available for children to be active. Obesity, lowered mobility and decreasing supply of green space, all pose a threat to our communities living an active lifestyle. In addition, there are a number of people in our community from low socio-economic backgrounds, who rely on public open space for activity.Trial incorporation of augmented reality technology, to enhance use and engagement of open space.
Greentrack/EnviziThere is a low understanding of how our behaviour affects energy usage, as there is no centralised system for environmental data across the organisation. A data visualisation platform, so we can track and visualise Council's energy and water performance.
Smart binsLimited understanding on how bins are used, which means we have enforcement difficulties. Planning for the future, based on key trends and understanding of how to improve the efficiency of our maintenance schedule.Solar powered litter bins that report on fullness levels and also include a compactor to reduce frequency of collections and improve efficiencies.
Smart speed humpsExcess noise created as a result of loud and traditional speed bumps. Install smart speed humps which sit flush with the road surface, only becoming a hump when a vehicle is detected travelling too fast. Once activated, the hump lowers, causing a depression in the road surface and discomfort to the driver and slowing them down.
Mobile technologyLimited ability to report and respond to waste issues in a timely manner. Trialling technology in garbage trucks and street sweepers. Systems allow drivers to report issues with bins and/or street conditions etc. They also detail when/where we pick up bins or sweep streets.
Smart water fountainsLimited way of finding opportunities and water accessibility in parks and open space. Install water fountains that provide data on water consumption, have maintenance triggers, WiFi, digital screens and sensors, to track pedestrian traffic movements.
New waste technology Our current mode of collecting waste is unsustainable and doesn't provide the best outcome for the customer, or the environment. Investigate ways new technology and better data can deliver a more efficient waste service and deliver a better outcome for the community as part of the Closing the Loop on Waste project.

​​Smart Process

Project​ Problem Approach
GIS alignment projectCouncil does not yet have a central GIS system, to centrally aggregate Smart City data. Improving Council's GIS.
Pathway alignment projectCouncil does not yet have a central Pathway system, to manage customer requests. Developing Council's Pathway system.
Cloud SAFEExisting safety systems are not future-proof. Work towards having a cloud-based system, to encompass key aspects of safety, to allow for easier reporting, rather than accessing information from different safety databases, for statistical and faster reporting purposes.
SMS RangersCurrent response time is slow and opportunities to improve the community through safety and enforcement measures are missed, due to workflow allocation, requiring a Council computer and system. SMS RANGERS is a  'smart' add-on that gives Customer Service Officers the ability to report events to rangers on duty, directly via email, to their mobile phones. This facilitates a quick response to events that require urgent action, which are then documented in our database.
The Circular EconomyWe lose valuable resources and have to pay for their disposal, by not circulating our disposed items. Looking at ways to 'close the loop' via data, policy and process, to reuse materials.
Data collection and audit (dashboard)Council collects massive amounts of data daily, but it is not using that data proactively to help make meaningful decisions. Investigating various data collection projects and automation (i.e, asset condition, weeds audit, bin audit, building valuation, Council evacuation centres). Develop a performance dashboard (services and city outcomes).
Better parkingCongestion is a major problem for our community. Because we don't understand how people are travelling, we're not able to influence their journeys and free-up parking spaces, to better meet the needs of those that genuinely need them.Use data to better understand destinations of drivers using Council car parks.
3DCityWe're currently relying on information provided by applicants and developers (shadow analysis etc.), which has a high margin for error and can often-times be inaccurate causing delays. Development of 3D model for the Bankstown CBD and major centres. By utilising our own model, we can cross check and analyse in a much more robust way.
Our Work AppThe current modes of delegating workloads are inefficient and take unnecessary processing time. Furthermore, the longer graffiti remains visible in the public domain, the harder it becomes to clean, the more it entices further destruction and creates angst for the community. Mobile app used for city cleaning and graffiti removal teams to receive and respond to jobs.
Recycle Right programThere are high contamination rates in recycling bins across Canterbury-Bankstown. We also have difficulty managing data in the field, to provide more accurate and timely feedback to our residents and Customer Service Centre. Using the Konect app to manage the program and use the data more effectively to review how we run the program.
Customer Service Centre technological enhancements (workforce management technology)Lack of insight and data to understand where real improvements can be made in our Customer Service Centre, to deliver a better service to our community. Workforce Management Technology within the Customer Service Unit, to monitor call trends, peaks and troughs in real time.
Bin infrastructure mappingMore than 20 different types of park and litter bins, which causes stock control challenges at our depots and limited capacity to plan for the future. As we run a reactive service, there are also workflow inefficiencies, with the asset life cycle.  Using the Konect app to record the location and type of every bin in the City, in order to make decisions on placement and how service runs can be planned.
Maintenance defects registerFailing roads which cause major interuptions to our community. Workflow delegation is currently reactive, resulting in greater disruption when works are required to be carried out. Collection of road asset defects with sub-metre accuracy, using Trimble devices and Corsnet (a network of permanent Global Navigation Satellite System tracking stations, which improve the accuracy of satellite position for users in NSW).
Capital Works progress softwareLack of central and easy-to-access project management system, which helps Council manage capital works programs. With traditional methods, we face the problem of managing a large body of work, large and high risk budgets, holding multiple stakeholders accountable, tracking progress, identifying gaps and delivering capital works projects in a fast and efficient manner.

Using cloud-based software to manage the updating of multiple projects with progress by many staff for reporting.