Rates fact sheet

Rates fact sheet
Find out about how we calculate your rates, as well as what happens if you cannot pay them. We have the answers to all your questions here. rates fact sheet how to pay canterbury bankstown Find out about how we calculate your rates, as well as what happens if you cannot pay them. We have the answers to all your questions here.  

​​​​​​​​​1. How are my rates calculated?​

Rates are calculated according to the value of land in the area. The value of land in Canterbury-Bankstown is determined every three years by the Valuer General. There are many factors that are taken into consideration when deciding on land value including recent sale prices, zoning and access to public facilities. This means that rates charged in Canterbury-Bankstown will be different to rates charged in other Council areas.

2. How is my garbage collection fee or 'domestic waste charge' calculated?

All residents who have their garbage and recycling collected pay a domestic waste charge. The fee is determined by the total income needed to operate this service. Council sets the fee at a fixed rate each year and the income generated by this charge is put back into the garbage collection service to keep it operating successfully.

3. Why was I charged interest on my rates?

Interest will be charged when you fail to pay your rate notice or rate instalment by the due date. Interest accrues daily, starting from the first day after the due date. The rate of interest is set by Council but does not exceed State Government regulation percentages. Council can write off interest in special circumstances but the best way to avoid being charged interest on your rates is to make sure payment is made before the due date.

4. Does Council charge GST on rates and garbage collection charges?

Council does not charge GST on rates or garbage collection charges.

5. Do I need to tell Council that my address has changed?

Yes, it is your responsibility to advise Council of your new address and contact details. To update or check your details please phone Council Customer Service on 9707 9000. ​

6. Why didn't I receive my pensioner rebate?

You may no longer be eligible for a pensioner rebate due to a change in circumstance or personal details within the last 12 months. For example, you may not have received the pensioner rebate because:


  • You may not be a pensioner anymore;
  • The owners' name on your property may have changed;
  • You may have gone overseas for an extended period of time;
  • You may have changed FROM Centrelink TO Veteran Affairs or vice–versa; or
  • You may have changed your details with Centrelink or Veteran Affairs.


Please speak to the staff at Centrelink or Veteran Affairs to update your details or to enquire about your current status in relation to receiving a pensioner rebate.

7. Why are there two different addresses on my rate notice?

Sometimes two different addresses will appear on your rate notice - the postal address and the property address. Council sends your rate notices to your postal address and the property address is what you are paying your rates on. In some cases the suburbs listed on your notice may be different. This is nothing to be concerned about as sometimes postal boundaries are different to the specified geographical boundaries.

8. What happens if I don't pay my rates?

If you fail to pay your rates by the due date, interest will start accruing each day on the outstanding amount. Council will send at least three advices before taking recovery action. If you still have not paid your rates after being sent these advices, Council policy is to commence legal action. This situation can occur because Council may not have your current address. It is your responsibility to inform Council when your details change.

9. What options are there to receive my rate and instalment notices?

Visit the "Rates - How to Pay?" page for details on ways to receive your rate and instalment notices. ​

10. What options are there to pay my rate and instalment notices?

Visit the "Rates - How to P​ay?" page for details on ways to pay your rates.

11. What is rate pegging?

Rate pegging is the limit set by the Independent Pricing and Regulatory Tribunal (IPART) by which a Council may increase the total income it will receive from rates. IPART specifies a percentage each year.

For example, if the rate pegging limit is 1.8 per cent for any given year, Council could only gain 1.8 per cent more in TOTAL income from rates in that given year compared to last year. This does not mean that each individual rates account could increase by 1.8 per cent.

IPART may approve applications from individual councils to exceed this percentage. They may also specify the amount by which councils may vary domestic waste management charges.