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Bee educated this World Environment Dayhttps://www.cbcity.nsw.gov.au/media/news/bee-educated-this-world-environment-dayBee educated this World Environment Day2024-05-20T14:00:00Z
Polluting builder cops a double whammyhttps://www.cbcity.nsw.gov.au/media/news/polluting-builder-cops-a-double-whammyPolluting builder cops a double whammy2024-05-05T14:00:00Z
Bondi Vet star offers tips and tricks at Pet's Day Outhttps://www.cbcity.nsw.gov.au/media/news/bondi-vet-star-offers-tips-and-tricks-at-pets-day-outBondi Vet star offers tips and tricks at Pet's Day Out2024-04-28T14:00:00Z
Children brush up on reconciliation to winhttps://www.cbcity.nsw.gov.au/media/news/children-brush-up-on-reconciliation-to-winChildren brush up on reconciliation to win2024-04-28T14:00:00Z
Council's road safety plea: Slow down in Canterbury-Bankstownhttps://www.cbcity.nsw.gov.au/media/news/councils-road-safety-plea-slow-down-in-canterbury-bankstownCouncil's road safety plea: Slow down in Canterbury-Bankstown2024-04-28T14:00:00Z
Lakemba War Memorial restored - "It means everything to us"https://www.cbcity.nsw.gov.au/media/news/lakemba-war-memorial-restored-"it-means-everything-to-us"Lakemba War Memorial restored - "It means everything to us"2024-04-21T14:00:00Z
Bryan Brown returns to Bankstownhttps://www.cbcity.nsw.gov.au/media/news/bryan-brown-returns-to-bankstownBryan Brown returns to Bankstown2024-04-14T14:00:00Z
New program to help youth slam dunkhttps://www.cbcity.nsw.gov.au/media/news/new-program-to-help-youth-slam-dunkNew program to help youth slam dunk2024-04-08T14:00:00Z
Tip truck dumpers caught on camerahttps://www.cbcity.nsw.gov.au/media/news/tip-truck-dumpers-caught-on-cameraTip truck dumpers caught on camera2024-04-08T14:00:00Z
Express, Empower and Get Loud at Youth Week in CBCityhttps://www.cbcity.nsw.gov.au/media/news/express-empower-and-get-loud-at-youth-week-in-cbcityExpress, Empower and Get Loud at Youth Week in CBCity2024-04-01T13:00:00Z
School Holiday Activities That Won't Break The Budgethttps://www.cbcity.nsw.gov.au/media/news/school-holiday-activities-that-wont-break-the-budgetSchool Holiday Activities That Won't Break The Budget2024-03-24T13:00:00Z
Dodgeball tournament to 'hit' CBCityhttps://www.cbcity.nsw.gov.au/media/news/dodgeball-tournament-to-hit-cbcityDodgeball tournament to 'hit' CBCity2024-03-03T13:00:00Z
Canvassing culture: local youth to create and siphttps://www.cbcity.nsw.gov.au/media/news/canvassing-culture-local-youth-to-create-and-sipCanvassing culture: local youth to create and sip2024-03-03T13:00:00Z
Rare Disease Dayhttps://www.cbcity.nsw.gov.au/media/news/rare-disease-dayRare Disease Day2024-02-28T13:00:00Z
Council and Bulldogs team up to clean uphttps://www.cbcity.nsw.gov.au/media/news/council-and-bulldogs-team-up-to-clean-upCouncil and Bulldogs team up to clean up2024-02-28T13:00:00Z
Community leaders connect to tackle big issueshttps://www.cbcity.nsw.gov.au/media/news/community-leaders-connect-to-tackle-big-issuesCommunity leaders connect to tackle big issues2024-02-26T13:00:00Z
CBCity Seniors Festival to 'Reach Beyond'https://www.cbcity.nsw.gov.au/media/news/cbcity-seniors-festival-to-reach-beyondCBCity Seniors Festival to 'Reach Beyond'2024-02-25T13:00:00Z
Chicken shop caught dumping oilhttps://www.cbcity.nsw.gov.au/media/news/chicken-shop-caught-dumping-oilChicken shop caught dumping oil2024-02-25T13:00:00Z
Community centre named in honour of former Mayorhttps://www.cbcity.nsw.gov.au/media/news/community-centre-named-in-honour-of-former-mayorCommunity centre named in honour of former Mayor2024-02-25T13:00:00Z
New lantern festival to light up Campsiehttps://www.cbcity.nsw.gov.au/media/news/new-lantern-festival-to-light-up-campsieNew lantern festival to light up Campsie2024-02-11T13:00:00Z
School zone safety successhttps://www.cbcity.nsw.gov.au/media/news/school-zone-safety-successSchool zone safety success2024-02-11T13:00:00Z
Dodgy developer slapped with hefty finehttps://www.cbcity.nsw.gov.au/media/news/dodgy-developer-slapped-with-hefty-fineDodgy developer slapped with hefty fine2024-02-04T13:00:00Z
Deterring dumpers and greening the Cityhttps://www.cbcity.nsw.gov.au/media/news/deterring-dumpers-and-greening-the-cityDeterring dumpers and greening the City2024-01-28T13:00:00Z
From Bankstown to the beach: Council's FREE bus is backhttps://www.cbcity.nsw.gov.au/media/news/from-bankstown-to-the-beach-councils-free-bus-is-backFrom Bankstown to the beach: Council's FREE bus is back2024-01-02T13:00:00Z
A meals on wheels milestone: Lynn's golden jubilee of servicehttps://www.cbcity.nsw.gov.au/media/news/a-meals-on-wheels-milestone-lynns-golden-jubilee-of-serviceA meals on wheels milestone: Lynn's golden jubilee of service2023-12-10T13:00:00Z
Streets to sparkle with Christmas lights comphttps://www.cbcity.nsw.gov.au/media/news/streets-to-sparkle-with-christmas-lights-compStreets to sparkle with Christmas lights comp2023-12-03T13:00:00Z
Tots, teens & the in-betweens: Council's School Holiday program caters for allhttps://www.cbcity.nsw.gov.au/media/news/tots-teens-and-the-in-betweens-councils-school-holiday-program-caters-for-allTots, teens & the in-betweens: Council's School Holiday program caters for all2023-12-03T13:00:00Z
Community pulls weight against domestic violencehttps://www.cbcity.nsw.gov.au/media/news/community-pulls-weight-against-domestic-violenceCommunity pulls weight against domestic violence2023-11-27T13:00:00Z
Bankstown Arts Centre explores Western Sydney's landscapehttps://www.cbcity.nsw.gov.au/media/news/bankstown-arts-centre-explores-western-sydneys-landscapeBankstown Arts Centre explores Western Sydney's landscape2023-11-27T13:00:00Z
A Christmas homecoming: Paulini returns to CBCity for Carols in the Parkhttps://www.cbcity.nsw.gov.au/media/news/a-christmas-homecoming-paulini-returns-to-cbcity-for-carols-in-the-parkA Christmas homecoming: Paulini returns to CBCity for Carols in the Park2023-11-27T13:00:00Z

Customer service with a difference

Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. Yes Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. News Columns; News and Updates
New Bankstown Customer Service Centre

​CBCity is back and ready to do business face to face but there’ll be a difference.

The Council will reopen the doors of its Bankstown and Camps​ie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times.

Cash transactions will no longer be the norm, no Justice of the Peace and our hours of operation will be between 9am-4pm.

For health and safety reasons there will be a limit of 12 people allowed inside at any time and hand sanitisers will be in place as you enter.

The Bankstown Customer Service Centre has undergone exciting new changes, which will give customers a unique “concierge style” service, geared towards a better experience.

The major renovation is the biggest overhaul to the centre in almost 20 years boasting a new colour scheme and fittings, and four new computers for residents to use. A massive 72-inch digital noticeboard will also keep residents updated on all the latest Council news.

Mayor Asfour said preparing to be open (but different) is the latest sign that life in Canterbury-Bankstown is slowly returning to normal.

“We are balancing the needs of our community and the health and safety requirements,” Mayor Asfour said.
“The slight changes to our centres were necessary so we could get back to some normality.”

Mayor Asfour said the modifications to the Bankstown Customer Service Centre were necessary and overdue, and completed with little disruption to Council’s services.

‘We’ve completely transformed the Bankstown space and its offerings where our new capabilities, like the revamped concierge service, streamlines in-person enquiries in a really personable way,” Mayor Khal Asfour said.

“I think both the staff and public will appreciate the new look.”

Despite both centres being opened, the community is still being encouraged to keep making all requests and payments to Council online from home.

And for all inquiries it’s 24-hour call centre is still available. For more information visit cb.city/contactus


 1/07/2020 10:33 AM