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Countdown to launch "outer spaces"https://www.cbcity.nsw.gov.au/media/news/countdown-to-launch-"outer-spaces"Countdown to launch "outer spaces"2021-10-11T13:00:00Z
New playground coming to Parry Parkhttps://www.cbcity.nsw.gov.au/media/news/new-playground-coming-to-parry-parkNew playground coming to Parry Park2021-10-11T13:00:00Z
Ready, set, go CBCity!https://www.cbcity.nsw.gov.au/media/news/ready-set-go-cbcityReady, set, go CBCity!2021-10-09T13:00:00Z
CBCity improves safety at eight school crossingshttps://www.cbcity.nsw.gov.au/media/news/cbcity-improves-safety-at-eight-school-crossingsCBCity improves safety at eight school crossings2021-09-30T14:00:00Z
Tune in for mental health monthhttps://www.cbcity.nsw.gov.au/media/news/tune-in-for-mental-health-monthTune in for mental health month2021-09-30T14:00:00Z
Recognising Canterbury-Bankstown's extraordinary young peoplehttps://www.cbcity.nsw.gov.au/media/news/recognising-canterbury-bankstowns-extraordinary-young-peopleRecognising Canterbury-Bankstown's extraordinary young people2021-09-30T14:00:00Z
Playground upgrades create places for allhttps://www.cbcity.nsw.gov.au/media/news/playground-upgrades-create-places-for-allPlayground upgrades create places for all2021-09-30T14:00:00Z
Mayor and Deputy Mayor electedhttps://www.cbcity.nsw.gov.au/media/news/mayor-and-deputy-mayor-electedMayor and Deputy Mayor elected2021-09-28T14:00:00Z
CBCity provides tools to increase community safetyhttps://www.cbcity.nsw.gov.au/media/news/cbcity-provides-tools-to-increase-community-safetyCBCity provides tools to increase community safety2021-09-26T14:00:00Z
New freedoms for residents as health restrictions easehttps://www.cbcity.nsw.gov.au/media/news/new-freedoms-for-residents-as-health-restrictions-easeNew freedoms for residents as health restrictions ease2021-09-20T14:00:00Z
Unveiled: Canterbury's new leisure and aquatic centrehttps://www.cbcity.nsw.gov.au/media/news/unveiled-canterburys-new-leisure-and-aquatic-centreUnveiled: Canterbury's new leisure and aquatic centre2021-09-19T14:00:00Z
Have your say on Nepali plaquehttps://www.cbcity.nsw.gov.au/media/news/have-your-say-on-nepali-plaqueHave your say on Nepali plaque2021-09-19T14:00:00Z
Canterbury-Bankstown mayor joins fight against State Government cash grabhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-mayor-joins-fight-against-state-government-cash-grabCanterbury-Bankstown mayor joins fight against State Government cash grab2021-09-19T14:00:00Z
CBCity provides at home school holiday funhttps://www.cbcity.nsw.gov.au/media/news/cbcity-provides-at-home-school-holiday-funCBCity provides at home school holiday fun2021-09-13T14:00:00Z
The birds, the bees and the bingohttps://www.cbcity.nsw.gov.au/media/news/the-birds-the-bees-and-the-bingoThe birds, the bees and the bingo2021-09-05T14:00:00Z
Canterbury-Bankstown unites to help needy cope with COVIDhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-unites-to-help-needy-cope-with-covidCanterbury-Bankstown unites to help needy cope with COVID2021-09-05T14:00:00Z
CBCity creating better ways to stay safe and connectedhttps://www.cbcity.nsw.gov.au/media/news/cbcity-creating-better-ways-to-stay-safe-and-connectedCBCity creating better ways to stay safe and connected2021-09-05T14:00:00Z
Upgraded play space for Paul Keating parkhttps://www.cbcity.nsw.gov.au/media/news/upgraded-play-space-for-paul-keating-parkUpgraded play space for Paul Keating park2021-08-29T14:00:00Z
Program sparks culture, connection and creationhttps://www.cbcity.nsw.gov.au/media/news/program-sparks-culture-connection-and-creationProgram sparks culture, connection and creation2021-08-29T14:00:00Z
Grassroots campaign celebrates diversityhttps://www.cbcity.nsw.gov.au/media/news/grassroots-campaign-celebrates-diversityGrassroots campaign celebrates diversity2021-08-29T14:00:00Z
Mayor announces extra COVID support for CBCityhttps://www.cbcity.nsw.gov.au/media/news/mayor-announces-extra-covid-support-for-cbcityMayor announces extra COVID support for CBCity2021-08-26T14:00:00Z
$500,000 in grants to support CBCity community groupshttps://www.cbcity.nsw.gov.au/media/news/$500-000-in-grants-to-support-cbcity-community-groups$500,000 in grants to support CBCity community groups2021-08-08T14:00:00Z
CBCity businesses get "Inside" scoop on COVID paymentshttps://www.cbcity.nsw.gov.au/media/news/cbcity-businesses-get-"inside"-scoop-on-covid-paymentsCBCity businesses get "Inside" scoop on COVID payments2021-08-08T14:00:00Z
Council's masked heroes delivering more than mealshttps://www.cbcity.nsw.gov.au/media/news/councils-masked-heros-delivering-more-than-mealsCouncil's masked heroes delivering more than meals2021-08-02T14:00:00Z
CBCity supports local jobs for local peoplehttps://www.cbcity.nsw.gov.au/media/news/cbcity-supports-local-jobs-for-local-peopleCBCity supports local jobs for local people2021-07-19T14:00:00Z
Fantastic Plastic. Don’t trash it, Recycle ithttps://www.cbcity.nsw.gov.au/media/news/fantastic-plastic-don’t-trash-it-recycle-itFantastic Plastic. Don’t trash it, Recycle it2021-07-13T14:00:00Z
Premier to attend CBCity COVID Community Forumhttps://www.cbcity.nsw.gov.au/media/news/premier-to-attend-cbcity-covid-community-forumPremier to attend CBCity COVID Community Forum2021-07-13T14:00:00Z
Governor's call to CBCity Mayorhttps://www.cbcity.nsw.gov.au/media/news/governors-call-to-cbcity-mayorGovernor's call to CBCity Mayor2021-07-07T14:00:00Z
Mayor’s COVID plea to Canterbury-Bankstownhttps://www.cbcity.nsw.gov.au/media/news/mayor’s-covid-plea-to-canterbury-bankstownMayor’s COVID plea to Canterbury-Bankstown2021-07-06T14:00:00Z
Bankstown and Campsie master plans win awardhttps://www.cbcity.nsw.gov.au/media/news/bankstown-and-campsie-master-plans-win-awardBankstown and Campsie master plans win award2021-07-05T14:00:00Z

Customer service with a difference

Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. Yes Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. News Columns; News and Updates
New Bankstown Customer Service Centre

​CBCity is back and ready to do business face to face but there’ll be a difference.

The Council will reopen the doors of its Bankstown and Camps​ie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times.

Cash transactions will no longer be the norm, no Justice of the Peace and our hours of operation will be between 9am-4pm.

For health and safety reasons there will be a limit of 12 people allowed inside at any time and hand sanitisers will be in place as you enter.

The Bankstown Customer Service Centre has undergone exciting new changes, which will give customers a unique “concierge style” service, geared towards a better experience.

The major renovation is the biggest overhaul to the centre in almost 20 years boasting a new colour scheme and fittings, and four new computers for residents to use. A massive 72-inch digital noticeboard will also keep residents updated on all the latest Council news.

Mayor Asfour said preparing to be open (but different) is the latest sign that life in Canterbury-Bankstown is slowly returning to normal.

“We are balancing the needs of our community and the health and safety requirements,” Mayor Asfour said.
“The slight changes to our centres were necessary so we could get back to some normality.”

Mayor Asfour said the modifications to the Bankstown Customer Service Centre were necessary and overdue, and completed with little disruption to Council’s services.

‘We’ve completely transformed the Bankstown space and its offerings where our new capabilities, like the revamped concierge service, streamlines in-person enquiries in a really personable way,” Mayor Khal Asfour said.

“I think both the staff and public will appreciate the new look.”

Despite both centres being opened, the community is still being encouraged to keep making all requests and payments to Council online from home.

And for all inquiries it’s 24-hour call centre is still available. For more information visit cb.city/contactus


 1/07/2020 10:33 AM