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Welcoming CBCity’s new Aussies is the best way to celebrate Australia Dayhttps://www.cbcity.nsw.gov.au/media/news/welcoming-cbcity’s-new-aussies-is-the-best-way-to-celebrate-australia-dayWelcoming CBCity’s new Aussies is the best way to celebrate Australia Day2023-01-19T13:00:00Z
Celebrate Australia Day & cool down at CBCity’s Pool Partieshttps://www.cbcity.nsw.gov.au/media/news/celebrate-australia-day-cool-down-at-cbcity’s-pool-partiesCelebrate Australia Day & cool down at CBCity’s Pool Parties2023-01-16T13:00:00Z
Spectacular new water park opens at Greenacrehttps://www.cbcity.nsw.gov.au/media/news/spectacular-new-water-park-opens-at-greenacreSpectacular new water park opens at Greenacre2023-01-13T13:00:00Z
Better Homes and Gardens star named CBCity's Australia Day Ambassadorhttps://www.cbcity.nsw.gov.au/media/news/better-homes-and-gardens-star-named-cbcitys-australia-day-ambassadorBetter Homes and Gardens star named CBCity's Australia Day Ambassador2023-01-09T13:00:00Z
Media alerthttps://www.cbcity.nsw.gov.au/media/news/media-alertMedia alert2023-01-09T13:00:00Z
Our free 'bus to the beach' is back: take the hassle out of getting to the beach in Januaryhttps://www.cbcity.nsw.gov.au/media/news/our-free-bus-to-the-beach-is-back-take-the-hassle-out-of-getting-to-the-beach-in-januaryOur free 'bus to the beach' is back: take the hassle out of getting to the beach in January2023-01-08T13:00:00Z
Summer funhttps://www.cbcity.nsw.gov.au/media/news/summer-funSummer fun2023-01-08T13:00:00Z
Local seniors celebrate togetherhttps://www.cbcity.nsw.gov.au/media/news/local-seniors-celebrate-togetherLocal seniors celebrate together2023-01-08T13:00:00Z
Celebrate Lunar New Year in spectacular style in CBCityhttps://www.cbcity.nsw.gov.au/media/news/celebrate-lunar-new-year-in-spectacular-style-in-cbcityCelebrate Lunar New Year in spectacular style in CBCity2023-01-04T13:00:00Z
Christmas and New Year 2022 Trading Timeshttps://www.cbcity.nsw.gov.au/media/news/christmas-and-new-year-2022-trading-timesChristmas and New Year 2022 Trading Times2022-12-11T13:00:00Z
Win for Canterbury-Bankstown Council in the battle for Ashbury's Peace Parkhttps://www.cbcity.nsw.gov.au/media/news/win-for-canterbury-bankstown-council-in-the-battle-for-ashburys-peace-parkWin for Canterbury-Bankstown Council in the battle for Ashbury's Peace Park2022-12-07T13:00:00Z
Generation STEM: inspiring our kids to pursue a career in science, tech, engineering and mathshttps://www.cbcity.nsw.gov.au/media/news/generation-stemGeneration STEM: inspiring our kids to pursue a career in science, tech, engineering and maths2022-12-05T13:00:00Z
Padstow Heights family lights up for brain cancerhttps://www.cbcity.nsw.gov.au/media/news/padstow-heights-family-lights-up-for-brain-cancerPadstow Heights family lights up for brain cancer2022-12-04T13:00:00Z
CBCity's Mayoral Christmas toy and hamper drive: Spreading cheer for those in needhttps://www.cbcity.nsw.gov.au/media/news/cbcitys-mayoral-christmas-toy-and-hamper-drive-spreading-cheer-for-those-in-needCBCity's Mayoral Christmas toy and hamper drive: Spreading cheer for those in need2022-12-04T13:00:00Z
Campsie Master Plan wins national urban design awardhttps://www.cbcity.nsw.gov.au/media/news/campsie-master-plan-wins-national-urban-design-awardCampsie Master Plan wins national urban design award2022-12-01T13:00:00Z
Canterbury-Bankstown to host live screening of Socceroos VS Argentina World Cup matchhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-to-host-live-screening-of-socceroos-vs-argentina-world-cup-matchCanterbury-Bankstown to host live screening of Socceroos VS Argentina World Cup match2022-11-30T13:00:00Z
Happy birthday, Lakemba Library!https://www.cbcity.nsw.gov.au/media/news/happy-birthday-lakemba-libraryHappy birthday, Lakemba Library!2022-11-28T13:00:00Z
Exploring joy in times of uncertainty: two new Bankstown Arts Centre exhibitionshttps://www.cbcity.nsw.gov.au/media/news/exploring-joy-in-times-of-uncertainty-two-new-bankstown-arts-centre-exhibitionsExploring joy in times of uncertainty: two new Bankstown Arts Centre exhibitions2022-11-28T13:00:00Z
Showing strength to say NO to domestic violencehttps://www.cbcity.nsw.gov.au/media/news/showing-strength-to-say-no-to-domestic-violenceShowing strength to say NO to domestic violence2022-11-28T13:00:00Z
A CBCity Christmas Carol with Mahalia Barneshttps://www.cbcity.nsw.gov.au/media/news/a-cbcity-christmas-carol-with-mahalia-barnesA CBCity Christmas Carol with Mahalia Barnes2022-11-21T13:00:00Z
Children and Youth awards: honouring our local heroeshttps://www.cbcity.nsw.gov.au/media/news/children-and-youth-awards-honouring-our-local-heroesChildren and Youth awards: honouring our local heroes2022-11-21T13:00:00Z
SASSi Campsie: bringing Anzac Mall to life to support local businesseshttps://www.cbcity.nsw.gov.au/media/news/sassi-campsie-bringing-anzac-mall-to-life-to-support-local-businessesSASSi Campsie: bringing Anzac Mall to life to support local businesses2022-11-21T13:00:00Z
Christmas in CBCity: Joy to the Worldhttps://www.cbcity.nsw.gov.au/media/news/christmas-in-cbcity-joy-to-the-worldChristmas in CBCity: Joy to the World2022-11-14T13:00:00Z
Take the first step towards singing stardom & audition for TAP!https://www.cbcity.nsw.gov.au/media/news/take-the-first-step-towards-singing-stardom-audition-for-tapTake the first step towards singing stardom & audition for TAP!2022-11-14T13:00:00Z
Join the Tug O’ War Cup & say NO to domestic violencehttps://www.cbcity.nsw.gov.au/media/news/join-the-tug-o’-war-cup-say-no-to-domestic-violenceJoin the Tug O’ War Cup & say NO to domestic violence2022-11-06T13:00:00Z
Playground upgrades in time for warmer weatherhttps://www.cbcity.nsw.gov.au/media/news/playground-upgrades-in-time-for-warmer-weatherPlayground upgrades in time for warmer weather2022-11-06T13:00:00Z
Canterbury-Bankstown's $20 Million Makeover Planhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstowns-$20-million-makeover-plan-(2)Canterbury-Bankstown's $20 Million Makeover Plan2022-10-30T13:00:00Z
CBCity awards more than $400k to local organisations in need of financial supporthttps://www.cbcity.nsw.gov.au/media/news/cbcity-awards-more-than-$400k-to-local-organisations-in-need-of-financial-supportCBCity awards more than $400k to local organisations in need of financial support2022-10-23T13:00:00Z
Family day care crisis as centres are increasingly desperate for educatorshttps://www.cbcity.nsw.gov.au/media/news/family-day-care-crisis-as-centres-are-increasingly-desperate-for-educatorsFamily day care crisis as centres are increasingly desperate for educators2022-10-23T13:00:00Z
Canterbury-Bankstown Kids Speak Out at the Children’s Summithttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-kids-speak-out-at-the-children’s-summitCanterbury-Bankstown Kids Speak Out at the Children’s Summit2022-10-16T13:00:00Z

Customer service with a difference

Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. Yes Customer service with a difference The Council will reopen the doors of its Bankstown and Camspie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times. News Columns; News and Updates
New Bankstown Customer Service Centre

​CBCity is back and ready to do business face to face but there’ll be a difference.

The Council will reopen the doors of its Bankstown and Camps​ie Customer Service Centres from Monday June 29 to the public but has made changes to adapt to the changing times.

Cash transactions will no longer be the norm, no Justice of the Peace and our hours of operation will be between 9am-4pm.

For health and safety reasons there will be a limit of 12 people allowed inside at any time and hand sanitisers will be in place as you enter.

The Bankstown Customer Service Centre has undergone exciting new changes, which will give customers a unique “concierge style” service, geared towards a better experience.

The major renovation is the biggest overhaul to the centre in almost 20 years boasting a new colour scheme and fittings, and four new computers for residents to use. A massive 72-inch digital noticeboard will also keep residents updated on all the latest Council news.

Mayor Asfour said preparing to be open (but different) is the latest sign that life in Canterbury-Bankstown is slowly returning to normal.

“We are balancing the needs of our community and the health and safety requirements,” Mayor Asfour said.
“The slight changes to our centres were necessary so we could get back to some normality.”

Mayor Asfour said the modifications to the Bankstown Customer Service Centre were necessary and overdue, and completed with little disruption to Council’s services.

‘We’ve completely transformed the Bankstown space and its offerings where our new capabilities, like the revamped concierge service, streamlines in-person enquiries in a really personable way,” Mayor Khal Asfour said.

“I think both the staff and public will appreciate the new look.”

Despite both centres being opened, the community is still being encouraged to keep making all requests and payments to Council online from home.

And for all inquiries it’s 24-hour call centre is still available. For more information visit cb.city/contactus


 1/07/2020 10:33 AM