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Learn about the Voice Referendum at Council's information sessionshttps://www.cbcity.nsw.gov.au/media/news/learn-about-the-voice-referendum-at-councils-information-sessionsLearn about the Voice Referendum at Council's information sessions2023-09-17T14:00:00Z
Canterbury-Bankstown Mayor and Deputy Mayor Electionhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-mayor-and-deputy-mayor-electionCanterbury-Bankstown Mayor and Deputy Mayor Election2023-09-11T14:00:00Z
Council hands out more than $500,000 in community supporthttps://www.cbcity.nsw.gov.au/media/news/council-hands-out-more-than-$500-000-in-community-supportCouncil hands out more than $500,000 in community support2023-09-10T14:00:00Z
Residents to get prepared for Emergency Get Ready Weekhttps://www.cbcity.nsw.gov.au/media/news/residents-to-get-prepared-for-emergency-get-ready-weekResidents to get prepared for Emergency Get Ready Week2023-09-10T14:00:00Z
Expo educates about risks associated with dementiahttps://www.cbcity.nsw.gov.au/media/news/expo-educates-about-risks-associated-with-dementiaExpo educates about risks associated with dementia2023-09-10T14:00:00Z
A community united for welcoming weekhttps://www.cbcity.nsw.gov.au/media/news/a-community-united-for-welcoming-weekA community united for welcoming week2023-09-03T14:00:00Z
Experience the vibrant culture of Ukraine with let's go serieshttps://www.cbcity.nsw.gov.au/media/news/experience-the-vibrant-culture-of-ukraine-with-lets-go-seriesExperience the vibrant culture of Ukraine with let's go series2023-09-03T14:00:00Z
Sunny savings with solar rebate programhttps://www.cbcity.nsw.gov.au/media/news/sunny-savings-with-solar-rebate-programSunny savings with solar rebate program2023-09-03T14:00:00Z
A centenary celebration: Council plants 100 trees to mark 100 years of Rotaryhttps://www.cbcity.nsw.gov.au/media/news/a-centenary-celebration-council-plants-100-trees-to-mark-100-years-of-rotaryA centenary celebration: Council plants 100 trees to mark 100 years of Rotary2023-08-28T14:00:00Z
Community leaders unite to tackle domestic violencehttps://www.cbcity.nsw.gov.au/media/news/community-leaders-unite-to-tackle-domestic-violenceCommunity leaders unite to tackle domestic violence2023-08-27T14:00:00Z
Nominations now open for 2023 Children and Youth Awardshttps://www.cbcity.nsw.gov.au/media/news/nominations-now-open-for-2023-children-and-youth-awardsNominations now open for 2023 Children and Youth Awards2023-08-27T14:00:00Z
Spring into nature at three-month festivalhttps://www.cbcity.nsw.gov.au/media/news/spring-into-nature-at-three-month-festivalSpring into nature at three-month festival2023-08-27T14:00:00Z
Streamline your DA and get expert guidancehttps://www.cbcity.nsw.gov.au/media/news/streamline-your-da-and-get-expert-guidanceStreamline your DA and get expert guidance2023-08-24T14:00:00Z
Street artists and local youth create better wallshttps://www.cbcity.nsw.gov.au/media/news/street-artists-and-local-youth-create-better-wallsStreet artists and local youth create better walls2023-08-20T14:00:00Z
Join the War on Waste: FREE workshop and screeninghttps://www.cbcity.nsw.gov.au/media/news/join-the-war-on-waste-free-workshop-and-screeningJoin the War on Waste: FREE workshop and screening2023-08-13T14:00:00Z
Mayor's sleepout raises funds for the homelesshttps://www.cbcity.nsw.gov.au/media/news/mayors-sleepout-raises-funds-for-the-homelessMayor's sleepout raises funds for the homeless2023-08-13T14:00:00Z
Twiddlemuffs: Local knitters' solution for restless handshttps://www.cbcity.nsw.gov.au/media/news/twiddlemuffs-local-knitters-solution-for-restless-handsTwiddlemuffs: Local knitters' solution for restless hands2023-08-06T14:00:00Z
14,500+ people attend this year's Bankstown Bites food festivalhttps://www.cbcity.nsw.gov.au/media/news/14-500-plus-people-attend-this-years-bankstown-bites-food-festival14,500+ people attend this year's Bankstown Bites food festival2023-07-31T14:00:00Z
Masterchef and MKR celebrity chefs to inspire foodies at biteshttps://www.cbcity.nsw.gov.au/media/news/masterchef-and-mkr-celebrity-chefs-to-inspire-foodies-at-bitesMasterchef and MKR celebrity chefs to inspire foodies at bites2023-07-23T14:00:00Z
Plate art exhibition to be launched at Bankstown Biteshttps://www.cbcity.nsw.gov.au/media/news/plate-art-exhibition-to-be-launched-at-bankstown-bitesPlate art exhibition to be launched at Bankstown Bites2023-07-18T14:00:00Z
Tackling illegal dumping Bulldogs team up with Councilhttps://www.cbcity.nsw.gov.au/media/news/tackling-illegal-dumping-bulldogs-team-up-with-councilTackling illegal dumping Bulldogs team up with Council2023-07-17T14:00:00Z
Swimmers welcome new era for beloved Canterbury poolhttps://www.cbcity.nsw.gov.au/media/news/swimmers-welcome-new-era-for-beloved-canterbury-poolSwimmers welcome new era for beloved Canterbury pool2023-07-13T14:00:00Z
Mayor's plea to help end homelessnesshttps://www.cbcity.nsw.gov.au/media/news/mayors-plea-to-help-end-homelessnessMayor's plea to help end homelessness2023-07-12T14:00:00Z
Get ready to dodge, duck, dip, dive and dodgehttps://www.cbcity.nsw.gov.au/media/news/get-ready-to-dodge-duck-dip-dive-and-dodgeGet ready to dodge, duck, dip, dive and dodge2023-07-09T14:00:00Z
Magic table brings smiles to young, old and all abilities alikehttps://www.cbcity.nsw.gov.au/media/news/magic-table-brings-smiles-to-young-old-and-all-abilities-alikeMagic table brings smiles to young, old and all abilities alike2023-07-09T14:00:00Z
Spice up your life with a Bankstown Bites food tourhttps://www.cbcity.nsw.gov.au/media/news/spice-up-your-life-with-a-bankstown-bites-food-tourSpice up your life with a Bankstown Bites food tour2023-07-05T14:00:00Z
Bankstown Arts Centre announces new Arts Directorhttps://www.cbcity.nsw.gov.au/media/news/bankstown-arts-centre-announces-new-arts-directorBankstown Arts Centre announces new Arts Director2023-06-25T14:00:00Z
Bankstown Bites boasts smorgasbord of cuisineshttps://www.cbcity.nsw.gov.au/media/news/bankstown-bites-boasts-smorgasbord-of-cuisinesBankstown Bites boasts smorgasbord of cuisines2023-06-25T14:00:00Z
Headline acts announced for NAIDOC Week celebrationshttps://www.cbcity.nsw.gov.au/media/news/headline-acts-announced-for-naidoc-week-celebrationsHeadline acts announced for NAIDOC Week celebrations2023-06-25T14:00:00Z
CBCity Women's award recipients announcedhttps://www.cbcity.nsw.gov.au/media/news/cbcity-womens-award-recipients-announcedCBCity Women's award recipients announced2023-06-19T14:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM