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Save our parkhttps://www.cbcity.nsw.gov.au/media/news/save-our-parkSave our park2021-05-10T14:00:00Z
Walk safely to school dayhttps://www.cbcity.nsw.gov.au/media/news/walk-safely-to-school-dayWalk safely to school day2021-05-10T14:00:00Z
CBCity to provide more support for youth mental healthhttps://www.cbcity.nsw.gov.au/media/news/cbcity-to-provide-more-support-for-youth-mental-healthCBCity to provide more support for youth mental health2021-05-10T14:00:00Z
Serial killer not welcome in my cityhttps://www.cbcity.nsw.gov.au/media/news/serial-killer-not-welcome-in-my-citySerial killer not welcome in my city2021-05-06T14:00:00Z
New fitness program to nurture healthy minds and bodieshttps://www.cbcity.nsw.gov.au/media/news/new-fitness-program-to-nurture-healthy-minds-and-bodiesNew fitness program to nurture healthy minds and bodies2021-05-02T14:00:00Z
Making friends by sharing food scrapshttps://www.cbcity.nsw.gov.au/media/news/making-friends-by-sharing-food-scrapsMaking friends by sharing food scraps2021-05-02T14:00:00Z
Eat global, visit local this Ramadanhttps://www.cbcity.nsw.gov.au/media/news/eat-global-visit-local-this-ramadanEat global, visit local this Ramadan2021-04-25T14:00:00Z
Work starts on Canterbury Town Centrehttps://www.cbcity.nsw.gov.au/media/news/work-starts-on-canterbury-town-centreWork starts on Canterbury Town Centre2021-04-19T14:00:00Z
CBCity's Youth Week bigger and better than everhttps://www.cbcity.nsw.gov.au/media/news/cbcitys-youth-week-bigger-and-better-than-everCBCity's Youth Week bigger and better than ever2021-04-19T14:00:00Z
Join Bert in Honouring Local ANZAC Heroeshttps://www.cbcity.nsw.gov.au/media/news/join-bert-in-honouring-local-anzac-heroesJoin Bert in Honouring Local ANZAC Heroes2021-04-19T14:00:00Z
Iconic cannon restoredhttps://www.cbcity.nsw.gov.au/media/news/iconic-cannon-restoredIconic cannon restored2021-04-19T14:00:00Z
Ramadan Mubarak Canterbury-Bankstown!https://www.cbcity.nsw.gov.au/media/news/ramadan-mubarak-canterbury-bankstownRamadan Mubarak Canterbury-Bankstown!2021-04-11T14:00:00Z
School holiday programs connecting generationshttps://www.cbcity.nsw.gov.au/media/news/school-holiday-programs-connecting-generationsSchool holiday programs connecting generations2021-03-29T13:00:00Z
CBCity joins 'Stop Racism' Campaignhttps://www.cbcity.nsw.gov.au/media/news/cbcity-joins-stop-racism-campaignCBCity joins 'Stop Racism' Campaign2021-03-28T13:00:00Z
CBCity marks 200 years of Greek Independencehttps://www.cbcity.nsw.gov.au/media/news/cbcity-marks-200-years-of-greek-independenceCBCity marks 200 years of Greek Independence2021-03-23T13:00:00Z
Late war hero's name forever immortalisedhttps://www.cbcity.nsw.gov.au/media/news/late-war-heros-name-forever-imortalisedLate war hero's name forever immortalised2021-02-28T13:00:00Z
A big splash in Canterbury-Bankstownhttps://www.cbcity.nsw.gov.au/media/news/a-big-splash-in-canterbury-bankstownA big splash in Canterbury-Bankstown2021-02-25T13:00:00Z
New bin day means better servicehttps://www.cbcity.nsw.gov.au/media/news/new-bin-day-means-better-serviceNew bin day means better service2021-02-14T13:00:00Z
Results of smart parking trial are inhttps://www.cbcity.nsw.gov.au/media/news/results-of-smart-parking-trial-are-inResults of smart parking trial are in2021-02-08T13:00:00Z
A tribute to late sister city Mayor Lilliane Bradyhttps://www.cbcity.nsw.gov.au/media/news/a-tribute-to-late-sister-city-mayor-lilliane-bradyA tribute to late sister city Mayor Lilliane Brady2021-02-07T13:00:00Z
CBCity a hot topic at Boomtown! Summithttps://www.cbcity.nsw.gov.au/media/news/cbcity-a-hot-topic-at-boomtown-summitCBCity a hot topic at Boomtown! Summit2020-12-14T13:00:00Z
Massive school holiday program in CBCityhttps://www.cbcity.nsw.gov.au/media/news/massive-school-holiday-program-in-cbcityMassive school holiday program in CBCity2020-12-14T13:00:00Z
One Rate System because we are one Cityhttps://www.cbcity.nsw.gov.au/media/news/one-rate-system-because-we-are-one-cityOne Rate System because we are one City2020-11-30T13:00:00Z
It's looking a lot like Christmas in CBCityhttps://www.cbcity.nsw.gov.au/media/news/its-looking-a-lot-like-christmas-in-cbcityIt's looking a lot like Christmas in CBCity2020-11-30T13:00:00Z
Free "Outdoor Gyms". Council does the heavy liftinghttps://www.cbcity.nsw.gov.au/media/news/free-"outdoor-gyms"-council-does-the-heavy-liftingFree "Outdoor Gyms". Council does the heavy lifting2020-11-22T13:00:00Z
Park dedicated to local Environmental Activisthttps://www.cbcity.nsw.gov.au/media/news/park-dedicated-to-local-environmental-activistPark dedicated to local Environmental Activist2020-11-22T13:00:00Z
Award honors heritage and environment herohttps://www.cbcity.nsw.gov.au/media/news/award-honors-heritage-and-environment-heroAward honors heritage and environment hero2020-11-16T13:00:00Z
Lang Road Bridge completehttps://www.cbcity.nsw.gov.au/media/news/lang-road-bridge-completeLang Road Bridge complete2020-11-16T13:00:00Z
CBCity's first Monopoly board selling fasthttps://www.cbcity.nsw.gov.au/media/news/cbcitys-first-monopoly-board-selling-fastCBCity's first Monopoly board selling fast2020-11-16T13:00:00Z
A "fairway" for our golf courseshttps://www.cbcity.nsw.gov.au/media/news/a-"fairway"-for-our-golf-coursesA "fairway" for our golf courses2020-11-15T13:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM