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A CBCity Christmas Carol with Mahalia Barneshttps://www.cbcity.nsw.gov.au/media/news/a-cbcity-christmas-carol-with-mahalia-barnesA CBCity Christmas Carol with Mahalia Barnes2022-11-21T13:00:00Z
Children and Youth awards: honouring our local heroeshttps://www.cbcity.nsw.gov.au/media/news/children-and-youth-awards-honouring-our-local-heroesChildren and Youth awards: honouring our local heroes2022-11-21T13:00:00Z
Christmas in CBCity: Joy to the Worldhttps://www.cbcity.nsw.gov.au/media/news/christmas-in-cbcity-joy-to-the-worldChristmas in CBCity: Joy to the World2022-11-14T13:00:00Z
Take the first step towards singing stardom & audition for TAP!https://www.cbcity.nsw.gov.au/media/news/take-the-first-step-towards-singing-stardom-audition-for-tapTake the first step towards singing stardom & audition for TAP!2022-11-14T13:00:00Z
Join the Tug O’ War Cup & say NO to domestic violencehttps://www.cbcity.nsw.gov.au/media/news/join-the-tug-o’-war-cup-say-no-to-domestic-violenceJoin the Tug O’ War Cup & say NO to domestic violence2022-11-06T13:00:00Z
CBCity awards more than $400k to local organisations in need of financial supporthttps://www.cbcity.nsw.gov.au/media/news/cbcity-awards-more-than-$400k-to-local-organisations-in-need-of-financial-supportCBCity awards more than $400k to local organisations in need of financial support2022-10-23T13:00:00Z
Family day care crisis as centres are increasingly desperate for educatorshttps://www.cbcity.nsw.gov.au/media/news/family-day-care-crisis-as-centres-are-increasingly-desperate-for-educatorsFamily day care crisis as centres are increasingly desperate for educators2022-10-23T13:00:00Z
Canterbury-Bankstown Kids Speak Out at the Children’s Summithttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-kids-speak-out-at-the-children’s-summitCanterbury-Bankstown Kids Speak Out at the Children’s Summit2022-10-16T13:00:00Z
CBCity wins Keep Australia Beautiful “Sustainable Cities” award for recycled glass in road basehttps://www.cbcity.nsw.gov.au/media/news/cbcity-wins-keep-australia-beautiful-sustainable-cities-award-for-recycled-glass-in-road-baseCBCity wins Keep Australia Beautiful “Sustainable Cities” award for recycled glass in road base2022-10-16T13:00:00Z
Explore the hidden stories of Bankstown at the Biennale: SubTerrainshttps://www.cbcity.nsw.gov.au/media/news/explore-the-hidden-stories-of-bankstown-at-the-biennale-subterrainsExplore the hidden stories of Bankstown at the Biennale: SubTerrains2022-10-03T13:00:00Z
Olympic hopeful hel​ps seniors shoot for the starshttps://www.cbcity.nsw.gov.au/media/news/olympic-hopeful-helps-seniors-shoot-for-the-starsOlympic hopeful hel​ps seniors shoot for the stars2022-09-26T14:00:00Z
CBCity adopts new Disability Inclusion Action Planhttps://www.cbcity.nsw.gov.au/media/news/cbcity-adopts-new-disability-inclusion-action-planCBCity adopts new Disability Inclusion Action Plan2022-09-25T14:00:00Z
Bankstown reaches new heights with one of Sydney's largest mobile craneshttps://www.cbcity.nsw.gov.au/media/news/bankstown-reaches-new-heights-with-one-of-sydneys-largest-mobile-cranesBankstown reaches new heights with one of Sydney's largest mobile cranes2022-09-25T14:00:00Z
MEDIA STATEMENThttps://www.cbcity.nsw.gov.au/media/news/media-statementMEDIA STATEMENT2022-09-22T14:00:00Z
MEDIA STATEMENThttps://www.cbcity.nsw.gov.au/media/news/media-statement1MEDIA STATEMENT2022-09-21T14:00:00Z
Roll into new and improved skatepark at Roberts Parkhttps://www.cbcity.nsw.gov.au/media/news/roll-into-new-and-improved-skatepark-at-roberts-parkRoll into new and improved skatepark at Roberts Park2022-09-19T14:00:00Z
22 September 2022 trading hourshttps://www.cbcity.nsw.gov.au/media/news/public-holiday-closures22 September 2022 trading hours2022-09-15T14:00:00Z
Welcome to Welcoming Weekhttps://www.cbcity.nsw.gov.au/media/news/welcome-to-welcoming-weekWelcome to Welcoming Week2022-09-12T14:00:00Z
Let’s Go First Nationshttps://www.cbcity.nsw.gov.au/media/news/let’s-go-first-nationsLet’s Go First Nations2022-09-12T14:00:00Z
Float to Survive with Bondi Rescue starhttps://www.cbcity.nsw.gov.au/media/news/float-to-survive-with-bondi-rescue-starFloat to Survive with Bondi Rescue star2022-08-29T14:00:00Z
Pass some time at the 'Time Pass' exhibitionhttps://www.cbcity.nsw.gov.au/media/news/pass-some-time-at-the-time-pass-exhibitionPass some time at the 'Time Pass' exhibition2022-08-29T14:00:00Z
Facts and Fun at Community Safety Expohttps://www.cbcity.nsw.gov.au/media/news/facts-and-fun-at-community-safety-expoFacts and Fun at Community Safety Expo2022-08-29T14:00:00Z
Winter blues make way for Gig in the Garden - emerging talent on showhttps://www.cbcity.nsw.gov.au/media/news/winter-blues-make-way-for-gig-in-the-garden-emerging-talent-on-showWinter blues make way for Gig in the Garden - emerging talent on show2022-08-21T14:00:00Z
Lebanese Film Festival celebrates its 10th Anniversary in Bankstownhttps://www.cbcity.nsw.gov.au/media/news/lebanese-film-festival-celebrates-its-10th-anniversary-in-bankstownLebanese Film Festival celebrates its 10th Anniversary in Bankstown2022-08-16T14:00:00Z
Join Costa Georgiadis in Bankstown for Jungle Jam: a festival for treeshttps://www.cbcity.nsw.gov.au/media/news/join-costa-georgiadis-in-bankstown-for-jungle-jam-a-festival-for-treesJoin Costa Georgiadis in Bankstown for Jungle Jam: a festival for trees2022-08-15T14:00:00Z
Score with futsal and netball competitons!https://www.cbcity.nsw.gov.au/media/news/score-with-futsal-and-netball-competitonsScore with futsal and netball competitons!2022-08-14T14:00:00Z
The perfect playdate: bring the kids to the fabulous new playground at Parry Parkhttps://www.cbcity.nsw.gov.au/media/news/the-perfect-playdate-bring-the-kids-to-the-fabulous-new-playground-at-parry-parkThe perfect playdate: bring the kids to the fabulous new playground at Parry Park2022-08-14T14:00:00Z
International singing star Dami Im to perform at “World Music in the Park”https://www.cbcity.nsw.gov.au/media/news/international-singing-star-dami-im-to-perform-at-world-music-in-the-parkInternational singing star Dami Im to perform at “World Music in the Park”2022-08-08T14:00:00Z
Canterbury-Bankstown Council takes action on waste reviewhttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-council-takes-action-on-waste-reviewCanterbury-Bankstown Council takes action on waste review2022-08-07T14:00:00Z
National Tree Day: 1000 trees planted in Canterbury-Bankstown to help drive sustainable futurehttps://www.cbcity.nsw.gov.au/media/news/national-tree-day-1000-trees-planted-in-canterbury-bankstown-to-help-drive-sustainable-futureNational Tree Day: 1000 trees planted in Canterbury-Bankstown to help drive sustainable future2022-08-03T14:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM