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Australia Day Awards: CBCity's residents honouredhttps://www.cbcity.nsw.gov.au/media/news/australia-day-awards-cbcitys-residents-honouredAustralia Day Awards: CBCity's residents honoured2022-01-25T13:00:00Z
Celebrate Lunar New Year in Canterbury-Bankstownhttps://www.cbcity.nsw.gov.au/media/news/celebrate-lunar-new-year-in-canterbury-bankstownCelebrate Lunar New Year in Canterbury-Bankstown2022-01-17T13:00:00Z
Cool off at Australia Day Pool partieshttps://www.cbcity.nsw.gov.au/media/news/cool-off-at-australia-day-pool-partiesCool off at Australia Day Pool parties2022-01-17T13:00:00Z
Khal re-elected as Mayorhttps://www.cbcity.nsw.gov.au/media/news/khal-re-elected-as-mayorKhal re-elected as Mayor2021-12-23T13:00:00Z
Greater accessibility for pedestrianshttps://www.cbcity.nsw.gov.au/media/news/greater-accessibility-for-pedestriansGreater accessibility for pedestrians2021-12-12T13:00:00Z
Make a splash by becoming a swim instructorhttps://www.cbcity.nsw.gov.au/media/news/make-a-splash-by-becoming-a-swim-instructorMake a splash by becoming a swim instructor2021-12-12T13:00:00Z
Summer of fun set to stunhttps://www.cbcity.nsw.gov.au/media/news/summer-of-fun-set-to-stunSummer of fun set to stun2021-12-12T13:00:00Z
Christmas and New Year 2021 Trading Timeshttps://www.cbcity.nsw.gov.au/media/news/christmas-and-new-year-2021-trading-timesChristmas and New Year 2021 Trading Times2021-12-09T13:00:00Z
Carols to echo through Wiley Parkhttps://www.cbcity.nsw.gov.au/media/news/carols-to-echo-through-wiley-parkCarols to echo through Wiley Park2021-11-30T13:00:00Z
'Local kindness rangers' lend a helping handhttps://www.cbcity.nsw.gov.au/media/news/local-kindness-rangers-lend-a-helping-hand'Local kindness rangers' lend a helping hand2021-11-29T13:00:00Z
Canterbury-Bankstown celebrates Christmashttps://www.cbcity.nsw.gov.au/media/news/canterbury-bankstown-celebrates-christmasCanterbury-Bankstown celebrates Christmas2021-11-21T13:00:00Z
New trial to slow down motoristshttps://www.cbcity.nsw.gov.au/media/news/new-trial-to-slow-down-motoristsNew trial to slow down motorists2021-11-21T13:00:00Z
Congratulating CBCity's champion children and youthhttps://www.cbcity.nsw.gov.au/media/news/congratulating-cbcitys-champion-children-and-youthCongratulating CBCity's champion children and youth2021-11-07T13:00:00Z
60 years in one job: life-long career celebratedhttps://www.cbcity.nsw.gov.au/media/news/60-years-in-one-job-life-long-career-celebrated60 years in one job: life-long career celebrated2021-11-07T13:00:00Z
Survivor George's revealing interviewhttps://www.cbcity.nsw.gov.au/media/news/survivor-georges-revealing-interviewSurvivor George's revealing interview2021-11-07T13:00:00Z
Say thanks to a local herohttps://www.cbcity.nsw.gov.au/media/news/say-thanks-to-a-local-heroSay thanks to a local hero2021-11-07T13:00:00Z
Here comes the sunhttps://www.cbcity.nsw.gov.au/media/news/here-comes-the-sunHere comes the sun2021-10-28T13:00:00Z
Grandparents' grand day to rememberhttps://www.cbcity.nsw.gov.au/media/news/grandparents-grand-day-to-rememberGrandparents' grand day to remember2021-10-27T13:00:00Z
New separated off-leash dog parks on the wayhttps://www.cbcity.nsw.gov.au/media/news/new-separated-off-leash-dog-parks-on-the-wayNew separated off-leash dog parks on the way2021-10-18T13:00:00Z
Countdown to launch "outer spaces"https://www.cbcity.nsw.gov.au/media/news/countdown-to-launch-"outer-spaces"Countdown to launch "outer spaces"2021-10-11T13:00:00Z
New playground coming to Parry Parkhttps://www.cbcity.nsw.gov.au/media/news/new-playground-coming-to-parry-parkNew playground coming to Parry Park2021-10-11T13:00:00Z
Ready, set, go CBCity!https://www.cbcity.nsw.gov.au/media/news/ready-set-go-cbcityReady, set, go CBCity!2021-10-09T13:00:00Z
CBCity improves safety at eight school crossingshttps://www.cbcity.nsw.gov.au/media/news/cbcity-improves-safety-at-eight-school-crossingsCBCity improves safety at eight school crossings2021-09-30T14:00:00Z
Tune in for mental health monthhttps://www.cbcity.nsw.gov.au/media/news/tune-in-for-mental-health-monthTune in for mental health month2021-09-30T14:00:00Z
Recognising Canterbury-Bankstown's extraordinary young peoplehttps://www.cbcity.nsw.gov.au/media/news/recognising-canterbury-bankstowns-extraordinary-young-peopleRecognising Canterbury-Bankstown's extraordinary young people2021-09-30T14:00:00Z
Playground upgrades create places for allhttps://www.cbcity.nsw.gov.au/media/news/playground-upgrades-create-places-for-allPlayground upgrades create places for all2021-09-30T14:00:00Z
Mayor and Deputy Mayor electedhttps://www.cbcity.nsw.gov.au/media/news/mayor-and-deputy-mayor-electedMayor and Deputy Mayor elected2021-09-28T14:00:00Z
CBCity provides tools to increase community safetyhttps://www.cbcity.nsw.gov.au/media/news/cbcity-provides-tools-to-increase-community-safetyCBCity provides tools to increase community safety2021-09-26T14:00:00Z
New freedoms for residents as health restrictions easehttps://www.cbcity.nsw.gov.au/media/news/new-freedoms-for-residents-as-health-restrictions-easeNew freedoms for residents as health restrictions ease2021-09-20T14:00:00Z
Unveiled: Canterbury's new leisure and aquatic centrehttps://www.cbcity.nsw.gov.au/media/news/unveiled-canterburys-new-leisure-and-aquatic-centreUnveiled: Canterbury's new leisure and aquatic centre2021-09-19T14:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM