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CBCity supports local jobs for local peoplehttps://www.cbcity.nsw.gov.au/media/news/cbcity-supports-local-jobs-for-local-peopleCBCity supports local jobs for local people2021-07-19T14:00:00Z
Fantastic Plastic. Don’t trash it, Recycle ithttps://www.cbcity.nsw.gov.au/media/news/fantastic-plastic-don’t-trash-it-recycle-itFantastic Plastic. Don’t trash it, Recycle it2021-07-13T14:00:00Z
Premier to attend CBCity COVID Community Forumhttps://www.cbcity.nsw.gov.au/media/news/premier-to-attend-cbcity-covid-community-forumPremier to attend CBCity COVID Community Forum2021-07-13T14:00:00Z
Governor's call to CBCity Mayorhttps://www.cbcity.nsw.gov.au/media/news/governors-call-to-cbcity-mayorGovernor's call to CBCity Mayor2021-07-07T14:00:00Z
Mayor’s COVID plea to Canterbury-Bankstownhttps://www.cbcity.nsw.gov.au/media/news/mayor’s-covid-plea-to-canterbury-bankstownMayor’s COVID plea to Canterbury-Bankstown2021-07-06T14:00:00Z
Bankstown and Campsie master plans win awardhttps://www.cbcity.nsw.gov.au/media/news/bankstown-and-campsie-master-plans-win-awardBankstown and Campsie master plans win award2021-07-05T14:00:00Z
A win for women in sportshttps://www.cbcity.nsw.gov.au/media/news/a-win-for-women-in-sportsA win for women in sports2021-06-16T14:00:00Z
Fiesta! Funding for festivalshttps://www.cbcity.nsw.gov.au/media/news/fiesta-funding-for-festivalsFiesta! Funding for festivals2021-06-16T14:00:00Z
Local builders urged to get the site righthttps://www.cbcity.nsw.gov.au/media/news/local-builders-urged-to-get-the-site-rightLocal builders urged to get the site right2021-06-07T14:00:00Z
Successful walking basketball program plays into overtimehttps://www.cbcity.nsw.gov.au/media/news/successful-walking-basketball-program-plays-into-overtimeSuccessful walking basketball program plays into overtime2021-05-31T14:00:00Z
Hundreds of school children and players left in the lurch for weekshttps://www.cbcity.nsw.gov.au/media/news/hundreds-of-school-children-and-players-left-in-the-lurch-for-weeksHundreds of school children and players left in the lurch for weeks2021-05-31T14:00:00Z
Power playspace for Paul Keating Parkhttps://www.cbcity.nsw.gov.au/media/news/power-playspace-for-paul-keating-parkPower playspace for Paul Keating Park2021-05-31T14:00:00Z
Polluter cops a triple whammy! Fined $330,000https://www.cbcity.nsw.gov.au/media/news/polluter-cops-a-triple-whammy-fined-$330-000Polluter cops a triple whammy! Fined $330,0002021-05-30T14:00:00Z
Art sculpts connection during Reconciliation Weekhttps://www.cbcity.nsw.gov.au/media/news/art-sculpts-connection-during-reconciliation-weekArt sculpts connection during Reconciliation Week2021-05-24T14:00:00Z
Not all heroes wear capeshttps://www.cbcity.nsw.gov.au/media/news/not-all-heroes-wear-capesNot all heroes wear capes2021-05-17T14:00:00Z
Thoughtless vandals tarnish weekend soccerhttps://www.cbcity.nsw.gov.au/media/news/thoughtless-vandals-tarnish-weekend-soccerThoughtless vandals tarnish weekend soccer2021-05-17T14:00:00Z
Save our parkhttps://www.cbcity.nsw.gov.au/media/news/save-our-parkSave our park2021-05-10T14:00:00Z
Walk safely to school dayhttps://www.cbcity.nsw.gov.au/media/news/walk-safely-to-school-dayWalk safely to school day2021-05-10T14:00:00Z
CBCity to provide more support for youth mental healthhttps://www.cbcity.nsw.gov.au/media/news/cbcity-to-provide-more-support-for-youth-mental-healthCBCity to provide more support for youth mental health2021-05-10T14:00:00Z
Serial killer not welcome in my cityhttps://www.cbcity.nsw.gov.au/media/news/serial-killer-not-welcome-in-my-citySerial killer not welcome in my city2021-05-06T14:00:00Z
New fitness program to nurture healthy minds and bodieshttps://www.cbcity.nsw.gov.au/media/news/new-fitness-program-to-nurture-healthy-minds-and-bodiesNew fitness program to nurture healthy minds and bodies2021-05-02T14:00:00Z
Making friends by sharing food scrapshttps://www.cbcity.nsw.gov.au/media/news/making-friends-by-sharing-food-scrapsMaking friends by sharing food scraps2021-05-02T14:00:00Z
Eat global, visit local this Ramadanhttps://www.cbcity.nsw.gov.au/media/news/eat-global-visit-local-this-ramadanEat global, visit local this Ramadan2021-04-25T14:00:00Z
Work starts on Canterbury Town Centrehttps://www.cbcity.nsw.gov.au/media/news/work-starts-on-canterbury-town-centreWork starts on Canterbury Town Centre2021-04-19T14:00:00Z
CBCity's Youth Week bigger and better than everhttps://www.cbcity.nsw.gov.au/media/news/cbcitys-youth-week-bigger-and-better-than-everCBCity's Youth Week bigger and better than ever2021-04-19T14:00:00Z
Join Bert in Honouring Local ANZAC Heroeshttps://www.cbcity.nsw.gov.au/media/news/join-bert-in-honouring-local-anzac-heroesJoin Bert in Honouring Local ANZAC Heroes2021-04-19T14:00:00Z
Iconic cannon restoredhttps://www.cbcity.nsw.gov.au/media/news/iconic-cannon-restoredIconic cannon restored2021-04-19T14:00:00Z
Ramadan Mubarak Canterbury-Bankstown!https://www.cbcity.nsw.gov.au/media/news/ramadan-mubarak-canterbury-bankstownRamadan Mubarak Canterbury-Bankstown!2021-04-11T14:00:00Z
School holiday programs connecting generationshttps://www.cbcity.nsw.gov.au/media/news/school-holiday-programs-connecting-generationsSchool holiday programs connecting generations2021-03-29T13:00:00Z
CBCity joins 'Stop Racism' Campaignhttps://www.cbcity.nsw.gov.au/media/news/cbcity-joins-stop-racism-campaignCBCity joins 'Stop Racism' Campaign2021-03-28T13:00:00Z

CBCity streamlines requests for help

CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. No CBCity streamlines requests for help A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help. News Columns; News and Updates
Person using computer

A new process of reporting requests to the City of Canterbury Bankstown has seen Council improve its capacity to resolve residents’ enquiries for help.

Council’s online desktop Report It function lets residents lodge customer service request forms at any time, while reducing the period of time required to action and complete a job.

Mayor Khal Asfour said Report It has given residents another lifeline to conveniently contact Council, such as during high frequency call periods or during after business hours.

"Report It lets residents avoid the call cue – for Council, that’s an average of 93 seconds. It also sends their submitted requests directly to a Council officer who then actions it to streamline the process of logging and completing jobs. This is about giving people ultimate convenience by providing them with an avenue to report a request that’s available 24/7," Mayor Asfour said.

He said Report It is really shining in the aftermath of one of the largest storms Canterbury-Bankstown experienced on record.

"To put things in perspective, our residents logged 217 Report It jobs on Monday alone. That saved our Customer Service Centres from having to take additional calls, on top of the 1262 calls we received on Monday.

"It’s so encouraging and to see this work so well on a day where we were inundated with 400 more calls than our Monday average. This is massive and speaks volumes to our overall goal to improve service delivery and how we are achieving it."

Mayor Asfour said this is indicative of how powerful Report It can be as a reporting tool, despite only having its soft launch in late December 2019.

Council is due to release the Phase Two of Report It later this year. This will make the portal more mobile-friendly and provide additional functionalities.

"While people will always have the option of calling us if they want to, the introduction of Report It is a game-changer and we’ll continue to build on the platform’s strengths."

To report requests visit cb.city/reportit.


 9/03/2020 11:53 AM