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COVID-19 is changing the world. So we are responding by changing the way we operate.
We are following advice from the Federal and State Governments.
To learn more about the changes to our services and facilities, please see below.
We are committed to providing customer service, just differently.
To help stop the spread, we have closed the counter service to the public.
There are still other ways you can reach us:
To view or have your say on a public exhibition visit cb.city/haveyoursay or call 9707 9000 to arrange a time to view documents.
To view LEP matters on exhibition go to visit
cb.city/haveyoursay or call 9707 9543 to arrange a time to view documents.
We apologise for any inconvenience caused.
The April and May citizenship ceremonies in the City of Canterbury Bankstown have been postponed until further notice.
For more information contact the Department of Immigration's Citizenship Enquiry Line in 131 880.
Use of all Council community facilities have been closed until further notice.
This includes all Council programs, workshops and meetings in addition to private hire and community group activities.
From 14 April 2020, all development applications (including DAs, s4.55 Modifications, s8.2 Reviews, Subdivision Certificates as well as Construction Certificates & Complying Development Certificate where Council is the certifier) will be lodged online through the NSW Planning Portal. Manage your development application in your own time, in your own home online. Applications for Building Information Certificates and Land Title Dealings can be lodged via email.
From 21 April 2020, Development Applications will be published on Council website. This is in response to the release of the Environmental Planning & Assessment Amendment (Public Exhibition) Regulation 2020, which allows Development Applications to be published on Council websites.
Also, the Environmental Planning & Assessment Amendment (Public Exhibition) Regulation 2020, no longer requires Development Application notifications to be published via the local newspapers. The new Public Exhibition Regulation allows notifications to be published online.
Justice of the Peace (JP) services at Customer Service Centres and Libraries are cancelled until further notice.
If you need a JP, please visit the
NSW Justices of the Peace (JP) Register.
As of Saturday 23 May, our Leisure and Aquatic Centre’s outdoor pools were open to the public. For more information about accessing our pools, please visit
On Monday 1 June, Bankstown and Campsie Library and Knowledge Centres will reopen to the general public with limited resources available. Access is by booking only. All other library branches will remain closed.
What you can do:
Resources available through the eLibrary continue to operate as normal, available 24/7. Access a range of
online services here.
For more information, call 9789 9423.
On Monday 23 March, the Bryan Brown Theatre & Function Centre was closed to the general public until further notice. On Tuesday 24 March, the Bankstown Arts Centre was closed to the general public until further notice.
We will continue to follow the advice of NSW Health, for future decisions on the operation of these centres.
Closed to the general public.
Work is continuing behind the scenes to keep us connected to artists, performers and programs. More details to come soon.
All shows have been postponed.
The Function Centre is closed, and we are no longer accepting catering requests.
The Café is closed.
On Monday 23 March, all parks and sports fields were closed to organised groups, sports, weddings and prayer gatherings.
Social distancing guidelines of 1.5 metres were put in place to allow individuals to continue to use parks and fields.
There are a number of sporting and recreation facilities across the City. The changes to these facilities are listed below.
On Saturday 18 April, all dog parks were re-opened to the general public.
Dog parks were closed from Tuesday 31 March to Friday 17 April to help stop the spread of COVID-19.
On Tuesday 21 April, this facility was re-opened to the general public.
The facility was closed from Tuesday 31 March to Monday 20 April to help stop the spread of COVID-19 .
On Saturday 16 May, following advice from the NSW Government, all outdoor gyms were opened to the general public.
On Tuesday 31 March, all outdoor gyms were closed to the general public.
On Saturday 16 May, following advice from the NSW Government, all playgrounds were opened to the general public.
On Tuesday 31 March, all playgrounds were closed to the general public.
On Monday 4 March, the following tennis courts were re-opened - Beaman Park, Coolabah Reserve, John Mountford Reserve, Lees Park, Rudd Park, Punchbowl Park.
On Tuesday 31 March, all tennis facilities were closed to the general public.
These centres and services continue to operate.
For more information contact
Council's Manager Children's Services on