Service & facilities changes

Service & facilities changes
COVID-19 is changing the world. So we are responding by changing the way we operate. We are following advice from the Federal and State Governments. To learn more about the changes to our services and facilities, please see below.
Service & facilities changes COVID-19 is changing the world. So we are responding by changing the way we operate. We are following advice from the Federal and State Governments. To learn more about the changes to our services and facilities, please see below. News Columns; News and Updates

​​COVID-19 is changing the world. So we are responding by changing the way we operate.

We are following advice from the Federal and State Governments.

To learn more about the changes to our services and facilities, please see below.

Customer Service Centres

We are committed to providing customer service, just differently.

To help stop the spread, we have closed the counter service to the public.

There are still other ways you can reach us:

  • Visit Council’s website for online services at cbcity.nsw.gov.au
  • Call 9707 9000 to speak with us, or to make an appointment

To view or have your say on a public exhibition visit cb.city/haveyoursay or call 9707 9000 to arrange a time to view documents.

To view LEP matters on exhibition go to visit cb.city/haveyoursay or call 9707 9543 to arrange a time to view documents.

We apologise for any inconvenience caused.

Citizenship Ceremonies

The April and May citizenship ceremonies in the City of Canterbury Bankstown have been postponed until further notice.

For more information contact the Department of Immigration's Citizenship Enquiry Line in 131 880.

Community Centres and Halls

Use of all Council community facilities have been closed until further notice.

This includes all Council programs, workshops and meetings in addition to private hire and community group activities.

Development Services

 

From 14 April 2020, all development applications (including DAs, s4.55 Modifications, s8.2 Reviews, Subdivision Certificates as well as Construction Certificates & Complying Development Certificate where Council is the certifier) will be lodged online through the NSW Planning Portal. Manage your development application in your own time, in your own home online.  Applications for Building Information Certificates and Land Title Dealings can be lodged via email.

Visit cb.city/development.

From 21 April 2020, Development Applications will be published on Council website.  This is in response to the release of the Environmental Planning & Assessment Amendment (Public Exhibition) Regulation 2020, which allows Development Applications to be published on Council websites.

Also, the Environmental Planning & Assessment Amendment (Public Exhibition) Regulation 2020, no longer requires Development Application notifications to be published via the local newspapers.  The new Public Exhibition Regulation allows notifications to be published online.

 Visit cb.cit​y/notices​  

Justice of the Peace Services

Justice of the Peace (JP) services at Customer Service Centres and Libraries are cancelled until further notice.

If you need a JP, please visit the NSW Justices of the Peace (JP) Register.

Leisure and Aquatic Centres and Services

As of Saturday 23 May, our Leisure and Aquatic Centre’s outdoor pools were open to the public. For more information about accessing our pools, please visit cb.city/leisureandaquatics.

Library and Knowledge Centres​

On Monday 1 June, Bankstown and Campsie Library and Knowledge Centres will reopen to the general public with limited resources available. Access is by booking only. All other library branches will remain closed.

What you can do:

  • Use Council’s new click and collect service across all nine branch libraries;
  • Return books via the 24-hour return chutes at Bankstown, Campsie, Chester Hill, Lakemba and Riverwood libraries. Returns can be processed manually at all other branches;
  • At Canterbury and Bankstown libraries, two computers and one photocopy machine will be available by booking only;
  • At Campsie, library meeting rooms will partially reopen for study and free WiFi access, by booking only. All usage must strictly observe the one person per four square metre rule.
From Monday 15 June these services will expand to include:

  • At all branch libraries (except Panania Library), number of computers and photocopy machine will be available by booking only​.​​
  • All branch libraries (except Panania Library) to partially reopen meeting rooms or spaces for study and free WiFi access, by booking only. All usage must strictly observe the one person per four square metre rule.
  • At Campsie and Bankstown libraries, limited front desk lending services will be made available.
  • Walk-in access will be limited. To ensure you have access to the library and avoid disappointment, please make a booking.
For the safety of all our community members and staff, there will be no access to library collections or browsing of book shelves. All borrowing of books, magazines, DVDs and other library resources will only be available through the click and collect service and the front desk lending service​.  

Resources available through the eLibrary continue to operate as normal, available 24/7. Access a range of online services here.

For more information, call 9789 9423.​

The Arts

On Monday 23 March, the Bryan Brown Theatre & Function Centre was closed to the general public until further notice. On Tuesday 24 March, the Bankstown Arts Centre was closed to the general public until further notice.

We will continue to follow the advice of NSW Health, for future decisions on the operation of these centres.

Centre Status Notes
Bankstown Arts CentreClosed

Closed to the general public.

Work is continuing behind the scenes to keep us connected to artists, performers and programs. More details to come soon.

Bryan Brown Theatre and Function Centre Closed

All shows have been postponed.

The Function Centre is closed, and we are no longer accepting catering requests.

The Café is closed.

Parks and Sporting Fields

On Monday 23 March, all parks and sports fields were closed to organised groups, sports, weddings and prayer gatherings.

Social distancing guidelines of 1.5 metres were put in place to allow individuals to continue to use parks and fields.

We will continue to follow the advice of NSW Health, for future decisions on the operation of these centres.

Sporting & Recreation Facilities

There are a number of sporting and recreation facilities across the City. The changes to these facilities are listed below.

We will continue to follow the advice of NSW Health, for future decisions on the operation of these centres.

Service Status Notes
Bankstown Basketball facilities ClosedOn Monday 23 March, this facility was closed to the  to the general public.
Canterbury Ice Rink Closed On Monday 23 March, this facility was closed to the  to the general public.
Dog parksOpen

On Saturday 18 April, all dog parks were re-opened to the general public.​

Dog parks were closed from Tuesday 31 March to Friday 17 April to help stop the spread of COVID-19. 

Golf Club - Sefton Open

On Tuesday 21 April, this facility was re-opened to the general public.

The facility was closed from Tuesday 31 March to Monday 20 April to help stop the spread of COVID-19 . 

Morris Iemma Indoor Sports CentreClosedOn Monday 23 March, this facility was closed to the  to the general public.
Outdoor gymsOpen

On Saturday 16 May, following advice from the NSW Government, all outdoor gyms were opened to the general public.

On Tuesday 31 March, all outdoor gyms were closed to the general public.

PlaygroundsOpen

On Saturday 16 May, following advice from the NSW Government, all playgrounds were opened to the general public.​

On Tuesday 31 March, all playgrounds were closed to the general public.

Skate parksClosedOn Tuesday 31 March, all skate parks were closed to the general public.

Tennis courts

Closed

On Monday 4 March, the following tennis courts were re-opened - Beaman Park, Coolabah Reserve, John Mountford Reserve, Lees Park, Rudd Park, Punchbowl Park.

On Tuesday 31 March, all tennis facilities were closed to the general public.​

The VelodromeClosedOn Monday 23 March, this facility was closed to the  to the general public.

Children and Family Services

These centres and services continue to operate.

We will continue to follow the advice of NSW Health, for future decisions on the operation of these centres.

For more information contact Council's Manager Children's Services on 9789 9429. ​​​​​​​