Measuring performance

Measuring performance
Are we meeting our targets? Find out how Council is achieving actions and keeping promises, and determine any issues or mitigating factors. Measuring Performance canterbury bankstown Are we meeting our targets? Find out how Council is achieving actions and keeping promises, and determine any issues or mitigating factors.

 

It’s important to measure performance. It allows Council to evaluate, learn and improve. Council uses a number of methods to ensure that we are ‘on-track’ with community expectations. 

​Community Satisfaction Surveys

City-wide resident surveys gauge community perceptions of the importance and performance of the services which Council provides. Our latest survey results reveal that the community is diverse, passionate and positive about the future. Residents value and appreciate the area’s multiculturalism, convenient location, local amenities, open space and proximity to waterways.

Financial reporting

Reported to the public quarterly, financial reports provide information on the performance of the budget, and ensures that Council has the financial resources to meet commitments now and in the future.​

Integrated plans

Integrated planning and reporting gives local government a framework for establishing local priorities and to link this information to operational functions. Council reports regularly on the progress of its integrated plans and conducts a major review of the documents after each local​ government election. Reporting includes:

  • An End of Term Report to the Council on the implementation and effectiveness of the Community Strategic Plan in achieving its social, environmental, economic and civic leadership objectives over the previous four years​; 

  • Six-monthly reports to the Council on the progress of the Four Year Delivery Program; and 

  • An Annual Report to the Community on the council’s implementation of the Delivery Program and Operational Plan as well as some information that is prescribed by the Local Government (General) Regulation 2005. This information helps the community  understand how Council is performing both as a business entity and a community leader. The first Annual Report of the new City of Canterbury Bankstown will be published in November 2017.​​