Measuring performance

Measuring performance
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It’s important to measure performance. It allows Council to evaluate, learn and improve. Council uses a number of methods to ensure that we are ‘on-track’ with community expectations. Measuring performance It’s important to measure performance. It allows Council to evaluate, learn and improve. Council uses a number of methods to ensure that we are ‘on-track’ with community expectations. Community

​​Photo of Salt Pan Creek mural ​

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Measuring our performance allows Council to evaluate, learn and improve. Council uses a number of methods to ensure that we are 'on-track' with community expectations. Regular reporting also provides for the monitoring of Council's delivery of services and programs in line with agreed priorities. ​

Reporting On Integrated Plans

Integrated planning and reporting gives local government a framework for establishing local priorities and to link this information to operational functions. Council reports regularly on the progress of its plans and conducts a major review of the documents after each local government election.

Quarterly reports 

Council reports quarterly to show how we are working towards achieving the priorities outlined in the 1 year Operational Plan and the Four Year Delivery Program.

2018/19

Quarter 1 Report July - September 2018: Executive Summary​

Quarter 1 Report July - September 2018: Detailed Progress​

2017/18

Quarter 4 Report April - June 2018: Executive Summary 

Quarter 4 Report April - June 2018: Detailed Progress

Quarter 3 Report January - March 2018: Detailed Progress​​

Annual Report

The Annual Report provides a yearly summary of Council's performance as well as statutory information prescribed by the Local Government (General) Regulation 2005.

2017/18 Annual Report

2017/18 Annual Rep​ort Summary

2016/17 Annual Report ​

End of Term Report 

The End of Term Report reflects on the progress in implementing the Community Strategic Plan (CBCity 2028) to reach our vision of a Thriving, Dynamic and Real Canterbury Bankstown over the Council term .

Financial reporting

Reported to the public quarterly, financial reports provide information on the performance of the budget, and ensures that Council has the financial resources to meet commitments now and in the future.

Community Satisfaction Surveys

City-wide resident surveys gauge community perceptions of the importance and performance of the services which Council provides. Our latest survey results reveal that the community is diverse, passionate and positive about the future. Residents value and appreciate the area's multiculturalism, convenient location, local amenities, open space and proximity to waterways.​