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Crime impacts individuals, the community and businesses, no matter what kind of business you run. Innovation and enhancement of technology, such as Paywave, provides convenience for customers, but can unfortunately assist in crime facilitation.
In an emergency: 000Bankstown Police Station: 9783 2199Campsie Police Station: 9784 9399Ashfield Police Station: 9797 4099Police Assistance Line: 131 444Crimestoppers: 1800 333 000
To ensure cash is safe in your workplace:
A victim is anyone who suffers any type of psychological or physical harm as a result of a crime. All victims have rights in accordance with the Charter of Victim's Rights. They include things such as support, and possibly financial support as well.
In NSW Victim Services forms a part of the New South Wales Department of Attorney General's and Justice Office, and victims are entitled to support through their service, such as online counselling and 24-hour hotlines.
Victims Services' Victims Access Line (VAL) provides a single entry point for victims of crime in NSW to assist them in accessing services. You can call VAL during business hours (8am to 6pm, Monday to Friday, exc public holidays). Should you call the Victims Access Line outside business hours you will be provided with options to have your call transferred to other services to assist you.
Victims Access Line: 1800 633 063
Businesses can be defrauded in various ways, by members of the public and/or staff. These types of fraud include the misuse of credit cards - either stolen or fraudulent cards.
For example, criminals can obtain information from a real credit card and create a fraudulent card. This could be done through scanning cards through and ATM or EFTPOS terminal. The card may then have a name on it, different to the account holder.
Fraudulent people may approach businesses stating that they are from the bank and wanting to replace the EFTPOS terminal with one that will transfer the funds to them or via the internet connection to the cash register, as they can then upload malware.
To protect your business from EFTPOS fraud, follow the below steps:
If your business is defrauded there is no guarantee that your bank will reimburse the lost funds. Businesses need to show that they have attempted to identify the customer, prior to making the transaction. If not, your business may be charged the cost to reimburse the legitimate credit card owner. If this was the case, your business would lose the goods as well as the cost to be reimbursed.
Chip technology is the gold square chip on credit cards. The chip holds the account holder's details, previously held on a magnetic strip on a credit card. The chip makes it a lot harder for the card holder's personal information to be duplicated. The chip allows new forms of payment such as PayPass, PayWave, and Tap and Go.Pay Pass, PayWave and Tap and Go have made fraud more common as the user does not need to insert a pin or signature for smaller purchases.
To protect your business from card not present fraud:
You should be suspicious if:
For more information and tips on fraud prevention, visit the
NSW Police Force website
If you are aware of a scam, whether in your business, over the phone or online, report it at
Does your business have a store policy to conduct bag inspections? Do you have this clearly promoted at the entrance to your business, so all customers are aware of their condition of entry? If so, that's great, however, if a customer refuses to adhere to your request, they aren't actually committing an offence.
If you saw the customer stealing goods from your store, you can detain them if you have proof, such as a witness that saw the offence occurring. You can detain the person as the offence is occurring or immediately afterwards, however you cannot do this a day or week later. Security guards also have the same powers as staff members do, they can't arrest someone like the Police can.
It is important to use common sense, don't detain someone who is being violent or aggressive, your safety is more important than your property which can be replaced. If you were to detain someone, you need to prove that you were defending property, yourself or the life of another person, not just for retaliation.
What to do if you've detained someone:
In NSW, anyone under the age of 18 is considered a young person and will be treated under the Young Offenders Act, alternative measures under this Act include warnings, youth cautions, conferences and charges.
Shoplifters are never from a particular background, they represent all socio-economic and cultural backgrounds. Generally, shoplifters are either amateur or professional. Amateur shoplifters are generally young people working in groups and acting on impulse. They tend to do this to impress friends and crack under peer pressure. Professional shoplifters generally target specific locations, plan their offence in advance and work alone.
Bankstown Local Area Command: 9783 2199Campsie Local Area Command: 9784 9399Ashfield Local Area Command: 9797 4099
*City of Canterbury Bankstown would like to acknowledge the City of Sydney for their assistance in the above content.