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The Language Aide Program has been in place for more than 20 years in order to support residents from non-English speaking backgrounds to access Council services and information.
Staff who work for Council and who speak languages of high demand are appointed and trained as Language Aides. There may be up to 24 bi-lingual employees who act in this capacity at any given time, speaking up to 10 high priority languages.
Residents or ratepayers who need language assistance face to face or on the phone can request to talk to one of our Language Aides, and depending on the language they speak, may be assisted by one of these people, or instead through the Telephone Interpreter Service (TIS).
Help is also available with explaining Council forms and documents to residents in a community language and with enquiries during Council's citizenship ceremonies.
Currently our Language Aides speak the following languages: